Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Customer Service Representative
Edison, NJ 08837
The Company:
Information Solutions, located in Edison, NJ, provides full service back-office solutions to retail supply chain wholesalers. This includes issuing factory orders, monitoring production, coordinating inbound logistics, processing orders including credit approval and allocating and providing shipping documentation to the warehouse. We are a fast growing company with a staff of 45 people in Edison NJ and 250 people worldwide. Salary commensurate with experience.
The Position:
We are currently looking for a senior customer account representative to oversee a team that enters customer orders, allocation and warehouse follow up.
Job Description:
The successful candidate must be able to:
Requirements:
Job Type: Full-time
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
Experience level:
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Work setting:
Education:
Experience:
Work Location: In person
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