Customer Information Center Supervisor jobs in Muskegon, MI

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2020 Salary.com)

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4 Customer Information Center Supervisor jobs found in Muskegon, MI area

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Security Site Supervisor - Logistics Company
  • Allied Universal
  • Coopersville, MI
  • The Site Supervisor will act as a liaison between customer, Operation Manager and security officers ... For more information: www.AUS.com. We proudly support the Veteran Jobs Mission, a group of over 200 ...
  • 5 days ago

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Grocery Area Team Leader
  • Meijer
  • Grand Haven, MI
  • Plans, directs and supervises team members in the day to day operations within various departments ... Implements strategies to improve customer service, drive store sales while ensuring customer needs ...
  • 7 days ago

Muskegon (/mʌˈskiːɡən/) is a city in the U.S. state of Michigan, and is the largest populated city on the eastern shores of Lake Michigan. At the 2010 census the city population was 38,401. The city is the county seat of Muskegon County. It is at the southwest corner of Muskegon Township, but is administratively autonomous. The Muskegon Metro area had a population of 172,188 in 2010. It is also part of the larger Grand Rapids-Wyoming-Muskegon-Combined Statistical Area with a population of 1,321,557....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$64,691 to $79,499
Muskegon, Michigan area prices
were up 1.3% from a year ago