Customer Information Center Supervisor jobs in New Britain, CT

The Bridge Family Center is currently searching for a full time Program Supervisor to oversee the behavioral management of DCF involved youth and provides guidance and support to staff in its Hartford STTAR home serving adolescent males. The Supervisor will work with Youth Workers to create and maintain a healthy, therapeutic, safe, and trauma-informed culture by enforcing program expectations. This position will involve effective use of the Bridge’s residential behavior management strategy. The Program Supervisor is also responsible for ensuring that all program policies and procedures are adhered to at all times.

The Bridge Family Center offers competitive pay and great benefits, including:
Medical/Vision, Dental, Employer paid life insurance, Flexible Spending Plans, 403(b) with match, 19 days of vacation to start (increasing annually for the first 5 years), paid sick time, personal time, and 8 paid holidays.

All Bridge employees must be vaccinated (or request and be granted a religious/medical exemption upon offer - all offers contingent upon vaccination/exemption status).

The hours of this position will be Tuesday - Saturday 2:00 PM - 10:00 PM.

Primary Responsibilities

1. Ensure that the shift is complaint with program requirements and expectations.

2. Review and supervision of daily activity schedules, maintaining routine of residents, and supervision of chores and other tasks, and daily living skills, as needed.

3. In conjunction with the Program Manager, provide supervision of the Youth Workers on shift and directs their interactions with residents as necessary. This may include providing corrective actions for staff.

4. Teaches and trains direct care staff through role modeling to effectively provide therapeutic interactions.

5. Act as the point person for crisis management, as necessary, while on shift. Serve as the liaison between on-call manager, Program RN, EMS, DCF, and law enforcement.

6. Oversee the maintenance of resident’s files relative to incident reports, daily shift documentation, resident appointments, and any other required information.

7. Engage residents in positive peer interaction, and monitor interactions between staff and residents.

8. Work in collaboration with Program Manager and Clinical Coordinator to review each resident and assist in carrying out treatment plan objectives.

9. Effectively carry-out the behavioral management strategy with the program residents.

10. Assist with intakes and the discharge of participants into the STTAR Home, as needed.

11. Transportation of clients, as required.

12. Other duties as assigned.

Qualifications: Bachelor’s Degree in Human Services or related field strongly preferred, and at least two years’ experience working with at-risk adolescents, particularly with significant emotional, behavioral, and psychiatric needs. Experience working with adolescents in a residential setting strongly preferred. Must have ability to set professional boundaries and limits as well as develop positive rapport with residents. Must also possess excellent communication and interpersonal skills and ability to communicate well with co-workers and internalize supervision. Must also have a valid Connecticut driver’s license, with a clean driving record, and the ability to transport clients. Must also possess the following certifications, or be eligible to obtain these after hire: Therapeutic Crisis Intervention (TCI), Adult First Aid/CPR, and DCF Medication Administration. The employee must also be able to conduct a physical intervention (training in TCI Certification required) when a resident is in crisis. Cultural sensitivity and competency required. Bilingual skills a plus.

Note: This job description is intended to provide an overview of the responsibilities and duties of the Residential Supervisor position. It is not exhaustive and may be subject to change or modification based on the needs of the organization.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• What is your desired pay rate?
• Have you ever previously worked for the Bridge Family Center?

Education:

• Bachelor's (Preferred)

Experience:

• Group home: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Wolcott, CT 06716: Relocate before starting work (Required)

Work Location: In person