Customer Information Center Supervisor jobs in New Brunswick, NJ

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Administrative Assistant/Customer Service Specialist
  • Weimark Credit Information Serices
  • Lakewood, NJ FULL_TIME
  • ```Job Summary:```
    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer support and ensuring customer satisfaction.

    ```Duties:```
    - Answering incoming calls and responding to customer inquiries in a professional and timely manner
    - Assisting customers with product information, order status, and issue resolution
    - Providing accurate and efficient data entry for customer orders and inquiries
    - Managing calendars and scheduling appointments for customers
    - Collaborating with other team members to ensure seamless customer service experience
    - Utilizing phone systems and other communication tools effectively

    ```Requirements:```
    - Previous experience in a customer service role is preferred
    - Excellent communication skills, both verbal and written
    - Strong computer skills, including proficiency in Microsoft Office Suite
    - Ability to multitask and prioritize tasks effectively
    - Knowledge of QuickBooks or similar accounting software is a plus

    If you are a detail-oriented individual with exceptional customer service skills, we would love to hear from you. Join our team and be part of a company that values its employees and provides opportunities for growth.

    Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Job Type: Full-time

    Pay: $22.00 - $30.00 per hour

    Expected hours: 30 – 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Flexible schedule
    • Health insurance
    • Paid time off

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Work Location: In person

  • 25 Days Ago

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Financial Center Supervisor I
  • Fulton Bank
  • Hainesport, NJ FULL_TIME
  • Overview Responsible for providing an exceptional Financial Center customer experience by handling every customer need from service to sales with passion and enthusiasm. Provide customers with a one s...
  • 1 Month Ago

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Supervisor, Contact Center
  • HMH HOSPITALS CORPORATION
  • Wall, NJ FULL_TIME
  • Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in c...
  • 2 Months Ago

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Customer Center Analyst (E2549)
  • IEEE Corporate
  • Piscataway, NJ FULL_TIME
  • Job Summary This position supports IEEE account managers, area mangers, international sales dealers, internal stakeholders and external customers. The incumbent in this position is responsible for sup...
  • 2 Months Ago

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Nurse Supervisor
  • CENTER FOR HEALTH MEDICINE AND DENTISTRY
  • Lakewood, NJ FULL_TIME
  • Supporting a clinical practice environment where nursing staff provides exceptional care for the patients.Assigning duties to nursing staff, providing appropriate feedback and assessment of care deliv...
  • 8 Days Ago

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Registered Nurse Supervisor - RN
  • Cranbury Center
  • Monroe, NJ FULL_TIME
  • WEEKENDS: PART-TIME DAY SHIFT Benefits Nursing Student Loan Debt Repayment and Tuition AssistanceTuition, Travel, and Wireless Service DiscountsEmployee Assistance Program to support mental healthEmpl...
  • 21 Days Ago

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0 Customer Information Center Supervisor jobs found in New Brunswick, NJ area

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Assistant Pre-Construction Manager/Estimator
  • Greek Real Estate Partners
  • East Brunswick, NJ
  • Job Description Job Description This position is responsible for pre-construction and coordination of projects from ince...
  • 4/18/2024 12:00:00 AM

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Team Lead, Inventory (Mon-Thurs: 7:00 PM to 5:30 AM)
  • GEODIS Group
  • Plainfield, NJ
  • ** Team Lead, Inventory (Mon-Thurs: 7:00 PM to 5:30 AM)** **Job Category****:** Inventory **Requisition Number****:** IN...
  • 4/18/2024 12:00:00 AM

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Residential Associate - Monday-Friday, 3pm-11pm (Adolescent Program)
  • The Center for Great Expectations
  • Somerset, NJ
  • Job Type Full-time Description Great opportunity to do meaningful work with clients in a trauma-informed environment! Th...
  • 4/18/2024 12:00:00 AM

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Janitorial Associate
  • TeamGOV, INC.
  • Edison, NJ
  • Job Description Job Description TeamGOV, Inc. seeks a Full-Time Janitorial Associate Excellent Steady PIT Position Avail...
  • 4/18/2024 12:00:00 AM

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Front Desk Supervisor
  • Bristol Hospitality LLC
  • Edison, NJ
  • Job Description Job Description We are looking for a Front Office Manager who will be responsible for administering fron...
  • 4/18/2024 12:00:00 AM

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Preconstruction Manager
  • The Axel Group Llc
  • East Brunswick, NJ
  • The Axel Group is seeking a Preconstruction Manager to join our clients team out of East Brunswick NJ ! This position is...
  • 4/17/2024 12:00:00 AM

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Client Svc II Rep- Front Desk Receptionist
  • Canon USA & Affiliates
  • New York, NY
  • **About the Role** Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and...
  • 4/16/2024 12:00:00 AM

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Preconstruction Manager
  • The Axel Group, LLC
  • East Brunswick, NJ
  • The Axel Group is seeking a Preconstruction Manager to join our clients team out of East Brunswick NJ ! This position is...
  • 4/14/2024 12:00:00 AM

According to the United States Census Bureau, the city had a total area of 5.789 square miles (14.995 km2), including 5.227 square miles (13.539 km2) of land and 0.562 square miles (1.456 km2) of water (9.71%). New Brunswick is in Raritan Valley (a line of cities in central New Jersey). New Brunswick is on the south side of Raritan Valley along with Piscataway Township, Highland Park, Edison Township, and Franklin Township (Somerset County). New Brunswick lies southwest of Newark and New York City and northeast of Trenton and Philadelphia. New Brunswick is bordered by Piscataway, Highland Park...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$83,368 to $116,745
New Brunswick, New Jersey area prices
were up 1.5% from a year ago