Customer Information Center Supervisor jobs in Norwich, CT

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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RN Supervisor
  • Douglas Manor Nursing and Rehabilitation Center
  • Windham, CT FULL_TIME,PART_TIME
  • Sign On Bonus $10,000 (FT) $5,000 (PT)


    Douglas Manor is a 90-bed, family-owned skilled nursing facility in Windham, Connecticut specializing in short-term rehabilitation and long-term care. We are currently hiring Registered Nurse Supervisors. Come join our team!


    RN Supervisor Job Summary:

    The Registered Nurse supervisor will oversee day-to-day nursing activities in the facility, including developing work assignments, ensuring sufficient staffing and maintaining good working rapport.

    RN Supervisor Responsibilities:

    Admit, transfer, and discharge residents as required.
    Ensure that direct nursing care is provided by a licensed nurse, a certified nursing assistant, and/or a nurse aide trainee qualified to perform the procedure
    Ensure that all RNs and LPNs on your shift comply with written procedures for the administration, storage, and control of medications and supplies.
    Provide leadership training that includes the administrative and supervisory principles essential for your Charge Nurses.
    Ensure that nursing service personnel follow established infection control procedures when isolation precautions become necessary.

    Benefits: (*applies to 24 hours or more,**Full-Time only)

    Competitive pay
    Shift differentials
    Medical, Dental and Vision Insurance*
    Paid Time Off*
    401(k) with employer match*
    401 (k) Non-Elective Contributions 3.5%
    Employer Paid Life Insurance
    Paid Meal Period
    Paid Holiday Off**
    Employee Assistance Program
    Longevity Credit**
    Short- & Long-Term Disability*
    Uniform Reimbursement
    Employee Referral Program

    RN Supervisor Requirements:

    Must possess, as a minimum, a Nursing Degree from an accredited college or university and be a graduate of a Connecticut approved RN program.
    Must possess a current certification as a Nurses Aide.
    Be able to speak and write the English language in an understandable manner.
    Be able to push, pull, move, and/or lift a minimum of 40 pounds to a minimum height of 3 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 4 feet.

    Diversity Statement


    We are an equal opportunity employer and value diversity here. We encourage people of any background, age, race religion, gender, sexual orientation or national origin to apply.


    RHMDM

  • 1 Month Ago

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RN Supervisor 11-7
  • Norwichtown Rehab and Care Center
  • Norwich, CT FULL_TIME
  • Are you a 11-7 RN Supervisor looking to not work any weekends? 32 or 40 hour position available. Mon-Thurs or Mon-Fri position. 5 Star Facility in Norwich, CT! We are seeking an RN Supervisor on night...
  • 24 Days Ago

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RN Supervisor Days
  • Mansfield Health Care Center
  • Storrs Mansfield, CT PART_TIME
  • RN Supervisor for Full Time Day Shift Part Time Our mission is to provide our residents and their families with superior care delivered by staff dedicated to the principles of kindness, compassion, se...
  • 1 Month Ago

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Registered Nurse (RN) Supervisor + Sign-On Bonus
  • Kingston Center
  • Exeter, RI FULL_TIME
  • Registered Nurse (RN) Supervisor Kingston Center is seeking an experienced Registered Nurse Supervisor to work on the 3-11 shift for our skilled nursing facility in West Kingston RI. Now Offering a $2...
  • 4 Days Ago

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Call Center Customer Service Representative – Antonino Auto Group
  • Toyota of Colchester
  • Colchester, CT FULL_TIME
  • Antonino Auto Group is always looking for bright, motivated, and enthusiastic professionals to add to our world-class team. Our employees work together towards a common goal to offer the best service ...
  • 19 Days Ago

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Information Desk Assistant
  • Town of Mansfield
  • Mansfield, CT FULL_TIME
  • JobID: 732 Position Type: Mansfield Library Date Posted: 12/19/2023 Location: Mansfield Public Library Closing Date: Open Until Filled TOWN OF MANSFIELD Position Announcement Information Desk Attendan...
  • 4 Days Ago

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0 Customer Information Center Supervisor jobs found in Norwich, CT area

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Bakery Associate
  • Walmart
  • Uncasville, CT
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/19/2024 12:00:00 AM

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Receptionist Scheduler - Radiology
  • Hartford HealthCare
  • Willimantic, CT
  • Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Monday through Friday, Day Shif...
  • 4/18/2024 12:00:00 AM

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Clerical Nurse Assistant III
  • ECHN
  • Danielson, CT
  • POSITION SUMMARY: Performs activities which assist the patient in meeting basic human needs and activities of daily livi...
  • 4/18/2024 12:00:00 AM

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Yard Laborer
  • United Site Services Inc.
  • Warwick, RI
  • **Yard Laborer** CAROUSEL_PARAGRAPH * Warwick, Rhode Island * Field Operations ** Share Job** ** Job Description** **Pri...
  • 4/17/2024 12:00:00 AM

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Clerical Nurse Assistant III
  • ECHN
  • South Windham, CT
  • POSITION SUMMARY: Performs activities which assist the patient in meeting basic human needs and activities of daily livi...
  • 4/17/2024 12:00:00 AM

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Spa Massage Therapist - Marriott Hotels ...
  • free-classifieds-usa.com
  • Newport, RI
  • ****Spa Massage Therapist - Marriott Hotels - (22010968)**** * Price: Check with seller * Published date: January 26, 20...
  • 4/17/2024 12:00:00 AM

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Clerical Nurse Assistant III
  • ECHN
  • Colchester, CT
  • POSITION SUMMARY: Performs activities which assist the patient in meeting basic human needs and activities of daily livi...
  • 4/17/2024 12:00:00 AM

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Mechanic Technician
  • The Gilman Brothers Company
  • Gilman, CT
  • Job Description Job Description Job Summary: The Gilman Brothers Company located in Gilman, Connecticut has an immediate...
  • 4/16/2024 12:00:00 AM

Norwich, known as 'The Rose of New England,' is a city in New London County, Connecticut, United States. The population was 40,493 at the 2010 United States Census. Three rivers, the Yantic, the Shetucket, and the Quinebaug, flow into the city and form its harbor, from which the Thames River flows south to Long Island Sound. According to the United States Census Bureau, the city has a total area of 29.5 square miles (76.4 km2), of which 28.3 sq mi (73.4 km2) is land and 1.2 sq mi (3.0 km2) (3.87%) is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$78,864 to $110,437
Norwich, Connecticut area prices
were up 1.7% from a year ago