Customer Information Center Supervisor jobs in Novi, MI

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2020 Salary.com)

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57 Customer Information Center Supervisor jobs found in Novi, MI area

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Call Center Representative
  • Express Employment Professionals
  • Commerce, MI
  • Resolve inbound customer calls regarding account * Maintain call center database by entering information * Define inbound call readiness state * Processing customer transactions in a call center ...
  • yesterday

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Collector - Call Center (July 6th Start Date)
  • Credit Acceptance
  • Southfield, MI
  • Team members work to promote great customer service, encourage customers to bring their accounts ... Ensure the information we depend on to contact and collect from these consumers is accurately ...
  • yesterday

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Bilingual Collector - Call Center (July 6th Start Date)
  • Credit Acceptance
  • Southfield, MI
  • Team members work to promote great customer service, encourage customers to bring their accounts ... Ensure the information we depend on to contact and collect from these consumers is accurately ...
  • yesterday

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Call Center Representatives
  • Qualified Staffing
  • Farmington Hills, MI
  • ... Center Representative to work client-based campaigns centric to Healthcare Benefit Plans. You must ... Record customer information within our customer service database * Engage with clients in a ...
  • 4 days ago

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Bilingual Call Center Representative
  • Randstad Corporate Services
  • Troy, MI
  • Provide customers with information and education about basic products and services * Create sales ... Through its unique approach of delivering HR innovation with human interaction at the center ...
  • 6 days ago

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Work at Home Support Representative
  • Omni Interactions
  • Detroit, MI
  • ... and information and resolve any emerging problems that inbound customers inquire about ... center environment. Through our experiences we gained the knowledge of what works, what doesn't ...
  • 7 days ago

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Loss Draft Associate-Call Center
  • Ultimate Staffing Services
  • Southfield, MI
  • ... information skillfully and maintains confidentiality. * Quality control--the individual ... Customer Service Skills * Strong communication skills both written/verbal * Strong organizational ...
  • 7 days ago

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Inbound Call Center Representative
  • Randstad Corporate Services
  • Troy, MI
  • Provide customers with information and education about basic products and services * Create sales ... Through its unique approach of delivering HR innovation with human interaction at the center ...
  • 7 days ago

Novi (/ˈnoʊvaɪ/ NOVE-eye) is a city in Oakland County in the U.S. state of Michigan. As of the 2010 census, the population was 55,224, an increase over the 2000 census count of 47,386. The city is located approximately 25 miles (40 km) northwest of the center of Detroit, and about 8 miles (13 km) west of the western border of Detroit. It is about 25 miles (40 km) northeast of the center of Ann Arbor. The city is located within the boundaries of the survey township of Novi Township. The remaining unincorporated township is only a tiny fraction surrounded by the city. According to the United St...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$71,838 to $88,282
Novi, Michigan area prices
were up 1.3% from a year ago