Customer Information Center Supervisor jobs in Pontiac, MI

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2020 Salary.com)

Filters

Clear All

88 Customer Information Center Supervisor jobs found in Pontiac, MI area

E
Call Center Representative
  • Express Employment Professionals
  • Commerce, MI
  • Resolve inbound customer calls regarding account * Maintain call center database by entering information * Define inbound call readiness state * Processing customer transactions in a call center ...
  • yesterday

Q
Call Center Representatives
  • Qualified Staffing
  • Farmington Hills, MI
  • ... Center Representative to work client-based campaigns centric to Healthcare Benefit Plans. You must ... Record customer information within our customer service database * Engage with clients in a ...
  • 4 days ago

R
Bilingual Call Center Representative
  • Randstad Corporate Services
  • Troy, MI
  • Provide customers with information and education about basic products and services * Create sales ... Through its unique approach of delivering HR innovation with human interaction at the center ...
  • 6 days ago

O
Work at Home Support Representative
  • Omni Interactions
  • Detroit, MI
  • ... and information and resolve any emerging problems that inbound customers inquire about ... center environment. Through our experiences we gained the knowledge of what works, what doesn't ...
  • 7 days ago

U
Loss Draft Associate-Call Center
  • Ultimate Staffing Services
  • Southfield, MI
  • ... information skillfully and maintains confidentiality. * Quality control--the individual ... Customer Service Skills * Strong communication skills both written/verbal * Strong organizational ...
  • 7 days ago

U
Call Center Representative - Remote
  • Ultimate Staffing Services
  • Troy, MI
  • ... information. Required: · Hard-Wired High-Speed Internet · High School Diploma/GED · Computer ... · Customer Service Skills · Strong communication skills both written/verbal · Strong ...
  • 7 days ago

U
REMOTE CALL CENTER REPRESENTATIVE
  • Ultimate Staffing Services
  • Troy, MI
  • ... information. Required: · Hard-Wired High-Speed Internet · High School Diploma/GED · Computer ... · Customer Service Skills · Strong communication skills both written/verbal · Strong ...
  • 7 days ago

R
Inbound Call Center Representative
  • Randstad Corporate Services
  • Troy, MI
  • Provide customers with information and education about basic products and services * Create sales ... Through its unique approach of delivering HR innovation with human interaction at the center ...
  • 7 days ago

Pontiac (/ˈpɒn(t)iæk/) is a city in the U.S. state of Michigan, located in Metro Detroit. As of the 2010 census, the city had a total population of 59,515. It is the county seat of Oakland County and about 12 miles (19 km) north and slightly west of the Detroit city limits. Founded in 1818, Pontiac is notably the second European-American organized settlement in Michigan within close proximity to Detroit, second only to Dearborn. It was named after Pontiac, a war chief of the Ottawa people who had occupied the area before the European settlers. The city achieved its widest reputation for its Ge...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$71,016 to $87,271
Pontiac, Michigan area prices
were up 1.2% from a year ago