Customer Information Center Supervisor jobs in Provo, UT

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Center Supervisor
  • ABS Kids
  • American Fork, UT FULL_TIME
  • ABS Kids is looking for a Center Supervisor to support the ABA Therapy center space. The Center Supervisor role is focused on ensuring that the ABA center runs efficiently and works in a supervisory role over Center Assistants through engagement in interviewing, hiring, providing performance feedback, and more!

    Our Administrative Support team members play a vital role in advancing our mission to make a difference in the lives of children with autism spectrum disorder and their families. Every team member at ABS Kids is passionate about providing best in class support to our direct care providers, who in turn deliver the highest quality ABA therapy to our clients.

    Why work for ABS Kids?

    • $40000 - $45000 / year - based on qualifications
    • Full benefits
    • Casual work environment
    • Opportunities for advancement

    What Would You Do?

    • Fulfill supervisory responsibilities over Center Assistant team
    • Communicate center needs
    • Design structured activities
    • Delegate center tasks as needed
    • Complete center orientation for new hires
    • Communicate administrative updates for the centers
    • Participate in weekly and monthly meetings to address non-clinical center needs and concerns
    • Oversee and support setting up daily center activities
    • Greet and follow appropriate check in and check out processes for arriving clients/RBTs
    • Other duties as assigned

    Who Are We Looking For?

    • Prior experience as an office manager or shift supervisor is ideal
    • Excellent communication skills
    • Problem solving ability for cancellation coordination
    • RBT Certification helpful, but not required
    • Excellent attendance record

    Who We Are:

    • It’s in the wow moments that we find our purpose at ABS Kids. Our shared experiences are the milestones that influence our work. The mission of our work with children with autism and their families feeds our spirit. With every wow moment, we can see our impact grow.
    • At ABS Kids we are empowered by the breadth of our differences. Our mission is to create a culture where all people thrive because their diverse stories are heard and celebrated. We commit to an evolving understanding of diversity as we learn from one another.
    • We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

    ISUPPORTI

  • 19 Days Ago

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Contact Center Supervisor
  • Serenity Healthcare
  • Provo, UT FULL_TIME
  • Contact Center SupervisorLocation: Provo, UTAre you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of ...
  • 3 Days Ago

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Contact Center Supervisor
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Contact Center SupervisorLocation: Lehi, UTAre you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a...
  • 3 Days Ago

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Call Center Supervisor
  • Serenity Healthcare
  • Provo, UT FULL_TIME
  • Call Center SupervisorLocation: Provo, UTAre you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a d...
  • 21 Days Ago

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Call Center Supervisor
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Call Center SupervisorLocation: Lehi, UTAre you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dy...
  • 21 Days Ago

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Supervisor, Workforce Command Center
  • The Results Companies
  • Provo, UT FULL_TIME
  • Company DescriptionNamed the 2015 "Best Voice Excellence Company" in the Philippines by ICT International and Inc. Magazine’s 5000 Fastest Growing companies in the U.S., The Results Companies is a suc...
  • 1 Month Ago

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0 Customer Information Center Supervisor jobs found in Provo, UT area

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Meat Stocker
  • Restaurant Depot
  • Salt Lake City, UT
  • Meat Stocker FULL-TIME $14.15/hr We have positions in the meat department, produce department and floor stockers. We are...
  • 4/18/2024 12:00:00 AM

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Residential Appraisal Supervisor - Training
  • Utah County
  • Provo, UT
  • UTAH COUNTY OFFICE OF HUMAN RESOURCE MANAGEMENT 100 East Center, Suite 3800, Provo, UT 84606 Phone: (801) 851-8158 Fax: ...
  • 4/18/2024 12:00:00 AM

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Front Desk Receptionist - PG Pool
  • Plgrove
  • Pleasant Grove, UT
  • Wage:$10-$12/hour Part-time, non-benefitted, non-exempt **GENERAL PURPOSE** The Veterans Memorial Pool Receptionist serv...
  • 4/18/2024 12:00:00 AM

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Freezer Stocker
  • Restaurant Depot
  • Salt Lake City, UT
  • Freezer Stocker FULL-TIME $14.65/hr Responsible for providing prompt and courteous customer service, stocking products o...
  • 4/15/2024 12:00:00 AM

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Produce Stocker
  • Restaurant Depot
  • Salt Lake City, UT
  • Produce Stocker FULL-TIME $14.15/hr Responsible for providing prompt and courteous customer service, stocking products o...
  • 4/15/2024 12:00:00 AM

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Warehouse Associate
  • Ashley Furniture
  • Salt Lake City, UT
  • **Description** A Distribution Center Laborer of Ashley Furniture Industries, Inc. (Ashley), will be assigned, from time...
  • 4/14/2024 12:00:00 AM

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Victim Advocate Coordinator - CJC - Grant Funded
  • Utah County
  • Provo, UT
  • UTAH COUNTY OFFICE OF HUMAN RESOURCE MANAGEMENT 100 East Center, Suite 3800, Provo, UT 84606 Phone: (801) 851-8158 Fax: ...
  • 4/14/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Orem, UT
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/14/2024 12:00:00 AM

Provo /ˈproʊvoʊ/ is the third-largest city in Utah, United States. It is 43 miles (69 km) south of Salt Lake City along the Wasatch Front. Provo is the largest city and county seat of Utah County. Provo lies in the Utah Valley at an elevation of 4,549 feet (1,387 m). According to the United States Census Bureau, the city has a total area of 44.2 square miles (114.4 km2), of which 41.7 square miles (107.9 km2) is land and 2.5 square miles (6.5 km2), or 5.66%, is water. The Wasatch Range contains many peaks within Utah County along the east side of the Wasatch Front. One of these peaks, known as...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$68,748 to $96,270
Provo, Utah area prices
were up 2.3% from a year ago