Customer Information Center Supervisor jobs in Royal Oak, MI

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2020 Salary.com)

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81 Customer Information Center Supervisor jobs found in Royal Oak, MI area

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Call Center Representative
  • Express Employment Professionals
  • Commerce, MI
  • Resolve inbound customer calls regarding account * Maintain call center database by entering information * Define inbound call readiness state * Processing customer transactions in a call center ...
  • 2 days ago

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IVR/CVP Lead
  • DRS IT Solutions
  • Troy, MI
  • Development of call center reports utilizing Cisco UCCE environment. Knowledge of development ... Strong experience in interpreting customer business needs and translating them into application and ...
  • 2 days ago

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Call Center Representatives
  • Qualified Staffing
  • Farmington Hills, MI
  • ... Center Representative to work client-based campaigns centric to Healthcare Benefit Plans. You must ... Record customer information within our customer service database * Engage with clients in a ...
  • 5 days ago

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Sales Administrator
  • Neumeric Technologies Corporation
  • Detroit, MI
  • Maintain a high-level of customer service providing necessary information and understanding what ... 3000 Town Center, Ste1840 Southfield, MI 48075 Work 412-203-4001 Mail to rehanntc-us.com ...
  • 6 days ago

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Registered Nurse FULL TIME DAY SHIFT
  • The Oasis at Adrian Rehabilitation & Healthcare Center
  • Bloomfield Hills, MI
  • Completes medical records documenting care provided and other information in accordance with ... Supervisory Responsibility Supervises employees in the department and others for whom they are ...
  • 7 days ago

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Nurse Supervisor
  • CSL Plasma
  • Roseville, MI
  • Supervise reception and medical staff associates (nurses). * Assist management with daily center ... Ensure accurate recording of donor data in the electronic donor information management system as ...
  • 7 days ago

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SAP FICO Solutions Liaison
  • Atrilogy
  • Detroit, MI
  • ... Center Accounting (PCA), Profitability Analysis, Project System/Internal Orders and Asset ... Information Security Specialists) ยท All major ERP & CRM packages (including Oracle, Workday ...
  • 7 days ago

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Work at Home Support Representative
  • Omni Interactions
  • Detroit, MI
  • ... and information and resolve any emerging problems that inbound customers inquire about ... center environment. Through our experiences we gained the knowledge of what works, what doesn't ...
  • 7 days ago

Royal Oak is a city in Oakland County in the U.S. state of Michigan. It is a suburb of Detroit. As of the 2010 census, the city had a population of 57,236. It is the 8th-largest municipality in Oakland County and the 27th-largest municipality in Michigan by population. According to the United States Census Bureau, the city has a total area of 11.79 square miles (30.54 km2), all land. Royal Oak developed around a river, the Red Run. Vinsetta Boulevard was built skirting a source branch of the Red Run for its median. In the 1930s, Vinsetta's entire median, along with the river and all but the to...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$71,090 to $87,362
Royal Oak, Michigan area prices
were up 1.2% from a year ago