Customer Information Center Supervisor jobs in Southfield, MI

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2020 Salary.com)

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80 Customer Information Center Supervisor jobs found in Southfield, MI area

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Call Center Representatives
  • Qualified Staffing
  • Farmington Hills, MI
  • ... Center Representative to work client-based campaigns centric to Healthcare Benefit Plans. You must ... Record customer information within our customer service database * Engage with clients in a ...
  • 3 days ago

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Sales Administrator
  • Neumeric Technologies Corporation
  • Detroit, MI
  • Maintain a high-level of customer service providing necessary information and understanding what ... 3000 Town Center, Ste1840 Southfield, MI 48075 Work 412-203-4001 Mail to rehanntc-us.com ...
  • 4 days ago

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Call Center Manager
  • Qualified Staffing
  • Farmington Hills, MI
  • Ensuring customer satisfaction through maintaining Service Level Agreements -Skillfully manage ... information Company Description Qualified Staffing was established in 1988 and is one of the ...
  • 4 days ago

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Bilingual Call Center Representative
  • Randstad Corporate Services
  • Troy, MI
  • Provide customers with information and education about basic products and services * Create sales ... Through its unique approach of delivering HR innovation with human interaction at the center ...
  • 5 days ago

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Work at Home Support Representative
  • Omni Interactions
  • Detroit, MI
  • ... and information and resolve any emerging problems that inbound customers inquire about ... center environment. Through our experiences we gained the knowledge of what works, what doesn't ...
  • 6 days ago

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Loss Draft Associate-Call Center
  • Ultimate Staffing Services
  • Southfield, MI
  • ... information skillfully and maintains confidentiality. * Quality control--the individual ... Customer Service Skills * Strong communication skills both written/verbal * Strong organizational ...
  • 6 days ago

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Inbound Call Center Representative
  • Randstad Corporate Services
  • Troy, MI
  • Provide customers with information and education about basic products and services * Create sales ... Through its unique approach of delivering HR innovation with human interaction at the center ...
  • 6 days ago

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Security Shift Supervisor - Iconic Automotive Campus
  • Allied Universal
  • Warren, MI
  • ... Center in Warren, MI **** $15.25/ hr Weekly Pay Paid Orientation Free Adult First Aid/ CPR/ AED ... Exceptional customer service provider Great communication skills, both written and verbal Candidate ...
  • 7 days ago

Southfield is a city in Oakland County of the U.S. state of Michigan. It is a northern suburb of Detroit. As of the 2010 census, the city had a population of 71,739. A part of Metro Detroit's upscale office market, the city's marque is a cluster of five golden skyscrapers – known as the "Golden Triangle" – that form the contemporary 2,200,000 square feet (204,400 m2) Southfield Town Center office complex with a Westin Hotel and a conference center. In addition, a 33-story luxury residential high-rise is separate from the complex. To the west, near the confluence of I-696/Reuther Freeway and M...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$71,017 to $87,272
Southfield, Michigan area prices
were up 1.2% from a year ago