Customer Information Center Supervisor jobs in Spartanburg, SC

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Retail Customer Experience Supervisor
  • Marshalls
  • Spartanburg, SC FULL_TIME
  • All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.

    Posting Notes: Marshalls Store 0763 || 1989 E Main St Hillcrest || Spartanburg || SC || 29307

    Opportunity: Contribute To The Growth Of Your Career

    Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

    • Creates a positive internal and external customer experience
    • Promotes a culture of honesty and integrity; maintains confidentiality
    • Takes an active role in training and mentoring Associates on front end principles
    • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
    • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
    • Addresses customer concerns and issues promptly, ensuring a positive customer experience
    • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
    • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
    • Provides and accepts recognition and constructive feedback
    • Partners with Management on Associate training needs to increase effectiveness
    • Ensures adherence to all labor laws, policies, and procedures
    • Promotes credit and loyalty programs
    • Supports and participates in store shrink reduction goals and programs
    • Promotes safety awareness and maintains a safe environment
    • Other duties as assigned

    Who We Are Looking For: You!

    • Available to work flexible schedule, including nights and weekends
    • Strong understanding of merchandising techniques
    • Capable of multi-tasking
    • Strong communication and organizational skills with attention to detail
    • Able to respond appropriately to changes in direction or unexpected situations
    • Team player, working effectively with peers and supervisors
    • Able to train others
    • 1 year retail and 6 months of leadership experience

    This position has a starting pay range of $13.00 to $13.50 per hour.
    Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

    Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

    Applications for this position are always accepted.

    We’re reinventing retail and helping people discover that next find that’s going to be their new signature look. You can be a part of their journey to look amazing.
    Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.

    Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    Posting Notes: Marshalls Store 0763 || 1989 E Main St Hillcrest || Spartanburg || SC || 29307

  • Just Posted

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Call Center Customer Service Representative
  • Regenesis Health Care, Inc
  • Spartanburg, SC FULL_TIME
  • Call Center Customer Service Representative Overview:See yourself starting a new career journey? As a Call Center Customer Service Representative at ReGenesis Health Care, you play an essential role b...
  • 3 Days Ago

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Front Office Supervisor
  • CV S Westgate Center Restaurant LLC
  • spartanburg, SC FULL_TIME
  • Position Title: Front Office Supervisor Department: Rooms Department Accountable To: Guest Service Manager/Assistant-General Manager Supervises: All Guest Service team-members and as assigned Category...
  • Just Posted

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Front of House Team Member / Customer Service - Full Time
  • Chick-fil-A | Hillcrest Shopping Center
  • Spartanburg, SC FULL_TIME
  • We're looking for our next great Front of House Team Members! The advertised pay rate is for full-time team members (35 hours/week) with the availability to open/close. Wage will be adjusted for alter...
  • Just Posted

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VP, Information Security
  • American Credit Acceptance
  • Spartanburg, SC OTHER
  • Overview The Vice President, Information Security Officer (ISO) will report directly to the General Counsel, and be responsible for: Establishing cybersecurity strategy Implementing and monitoring the...
  • 19 Days Ago

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Supervisor
  • OpSource Staffing
  • Duncan, SC FULL_TIME
  • OpSource Staffing has partnered with a a leading manufacturer of textile machinery, quick release couplings and robotics systems.in Duncan, SC Pay for the position: $25hr Shift for the position: Sunda...
  • 17 Days Ago

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0 Customer Information Center Supervisor jobs found in Spartanburg, SC area

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Member Services Associate I
  • YMCA of Greenville
  • Greenville, SC
  • The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth...
  • 3/28/2024 12:00:00 AM

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Patient Service Representative - Medical Group Float Pool
  • Bon Secours Mercy Health
  • Greenville, SC
  • At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectivenes...
  • 3/27/2024 12:00:00 AM

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Patient Service Representative -St. Francis Primary Care Downtown
  • Bon Secours Mercy Health
  • Greenville, SC
  • At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectivenes...
  • 3/27/2024 12:00:00 AM

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Patient Service Representative (Insurance Authorization) - Upstate Cardiology
  • Bon Secours Mercy Health
  • Greenville, SC
  • At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectivenes...
  • 3/27/2024 12:00:00 AM

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Former Operator / Sakamura Machine
  • Express Employment Professionals- Augusta, GA
  • Greenville, SC
  • Job Description Job Description Express is seeking to hire an experienced Former Support Operator who has run a Cold Hea...
  • 3/26/2024 12:00:00 AM

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CNA Spartanburg SC
  • KARE Inc
  • Spartanburg, SC
  • Join the KARE Revolution! __ Our mission is to transform caregivers and nurses like you into KARE Heroes who can save th...
  • 3/25/2024 12:00:00 AM

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CNA Greenville SC
  • KARE Inc
  • Greenville, SC
  • Join the KARE Revolution! __ Our mission is to transform caregivers and nurses like you into KARE Heroes who can save th...
  • 3/25/2024 12:00:00 AM

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CNA - Greenville, SC
  • KARE
  • Greenville, SC
  • Join the KARE Revolution! Our mission is to transform caregivers and nurses like you into KARE Heroes who can save the d...
  • 3/24/2024 12:00:00 AM

Spartanburg is the most populous city in and the seat of Spartanburg County, South Carolina, United States, and the 12th-largest city by population in the state. The city of Spartanburg has a municipal population of 37,013, and Spartanburg County has an urban population of 180,786 as of the 2010 census. The Spartanburg Metropolitan Statistical Area, including Spartanburg and Union counties, had a population of 317,057 as of the 2010-2014 American Community Survey 5-Year Estimates. Spartanburg is the second-largest city in the greater Greenville–Spartanburg–Anderson Combined Statistical Area, w...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$69,160 to $96,846
Spartanburg, South Carolina area prices
were up 1.5% from a year ago