Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR)
Job Category : Retail Stores Requisition Number : RETAI003260 Showing 1 location Job Details
Description
MICRO CENTER is the nations leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000 selection of premier computer products and the most knowledgeable staff in the business.
We are currently seeking self-motivated, hard-working RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR) . If you have a passion for computers & electronics, Micro Center is the place for you! It is Micro Centers core promise to take care of our associates and customers.
We have established industry leading COVID-19 health and safety standards for our locations nationwide to ensure the continued health both of our associates and customers.
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS :
MAJOR RESPONSIBILITIES RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR) :
communicate any issues to operations management
EDUCATION & EXPERIENCE :
Micro Center is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers.
Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
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Last updated : 2024-04-23
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