Customer Information Center Supervisor jobs in Troy, MI

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2020 Salary.com)

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211 Customer Information Center Supervisor jobs found in Troy, MI area

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Customer Service Associate - 20523
  • Exela Technologies
  • Detroit, MI
  • Perform various Mail Center activities (sorting and posting US Mail; process outgoing Fed Ex ... Take direction from supervisor or site manager * Maintain all logs and reporting documentation ...
  • yesterday

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Plasma Center Training Supervisor - Warren, MI
  • BioLife Plasma Services
  • Warren, MI
  • Ensures that employees are trained and committed to meet customer service expectations. * Monitors center training needs and performs cross-training, re-training, SOP training, preventative action ...
  • 2 days ago

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Case Manager
  • Ascension, B24
  • Troy, MI
  • ... Center - Troy,MI M-F 8:30 a.m. - 4:30 p.m. (some flexibility) Why Join Ascension? In Michigan ... Maintains ongoing dialog with supervisor and other health providers to ensure effective ...
  • 2 days ago

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Factory Information System Specialist - Senior - PSP - LV567
  • G-TECH Services
  • Detroit, MI
  • ... Center Information Board, implementation strategies, etc. · Support the development of user ... supervising or leading a team of developers and engineers · Excellent presentation skills, both ...
  • 3 days ago

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Manufacturing LINE LEADER
  • JobFairGiant.com
  • Southfield, MI
  • Safety Quality Ensure production quality meets customer spec Perform master schedule Enforce ... Engineering, Information Technology, Skilled Trades, Manufacturing, Blue-collar Labor, Production ...
  • 7 days ago

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Home Based Sales Professionals
  • JobFairGiant.com
  • Southfield, MI
  • Keeps supervisor informed of important developments, potential problems and related information ... Customer Services, Retail, Management, Restaurant, Accounting, Banking, Office Support ...
  • 7 days ago

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Landscaping Crew and Manager
  • JobFairGiant.com
  • Southfield, MI
  • Identifies the need for equipment maintenance and communicates to job supervisor in a timely manner ... Engineering, Information Technology, Skilled Trades, Manufacturing, Blue-collar Labor, Production ...
  • 7 days ago

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Restaurant Manager
  • JobFairGiant.com
  • Southfield, MI
  • ... and Supervisors for several upscale and fast-pace restaurants in the local area. Meet our ... Understand the importance of excellent customer service * Are looking for a challenging and ...
  • 7 days ago

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Wellness Center Supervisor
  • PetIQ
  • Richmond, MI Full-Time
  • VetIQ Petcare is the premier provider of pet wellness and non-emergency veterinary services. We deliver affordable, and ...
  • 16 Days Ago
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Wellness Center Supervisor
  • PetIQ
  • Royal Oak, MI Full-Time
  • VetIQ Petcare is the premier provider of pet wellness and non-emergency veterinary services. We deliver affordable, and ...
  • 30 Days Ago
Troy is a city located in Metropolitan Detroit's northern suburbs in Oakland County in the U.S. state of Michigan. The population was 80,980 at the 2010 census, making it the 11th-largest city in Michigan by population, and the largest city in Oakland County. Troy has become a business and shopping destination in the Metro Detroit area, with numerous office centers and the upscale Somerset Collection mall. In 2011, Troy was ranked the safest city in Michigan, as well as the 19th safest city in the nation. In 2008, Troy was ranked 22nd on a list of "Best Places to Live" in the United States by...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$70,777 to $86,977
Troy, Michigan area prices
were up 1.2% from a year ago