Customer Information Center Supervisor jobs in West Bloomfield, MI

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2020


80 Customer Information Center Supervisor jobs found in West Bloomfield, MI area

Customer Account Advisor
  • Aarons
  • Farmington, MI
  • Attainment and upkeep of customers' accounts including maintaining updated customer information in ... Clean and certify merchandise in the Quality Assurance Center for all items personally returned
  • 2 hours ago

Internet Operations Supervisor
  • Hire Quality Strategies (HQS)
  • Waterford, MI
  • Duties would include handling next level escalation for customers service issues in the call center ... The Operations Supervisor is meant to be a position in the office to help close the gaps created by ...
  • 3 hours ago

Operations Support Specialist
  • Centria Healthcare - Autism Services
  • Farmington Hills, MI
  • Additionally, they will provide a positive customer service experience to Supervising Clinicians by ... At the direction of the Supervising Clinician, assist with adding clients to the center roster
  • 20 hours ago

Service Desk Analyst
  • Hanker Systems Inc
  • Troy, MI
  • ... customer information and including all troubleshooting steps o Escalate problems to appropriate ... Center Analyst Certification will be required of you to complete within a year of your ...
  • yesterday

Maintenance Supervisor
  • Personnel Management Inc.
  • Novi, MI
  • Must possess exceptional customer service and communication skills. * Must possess excellent ... information, ethnic or national origin, marital status, veteran status, or any other status or ...
  • 2 days ago

Medication Assistant
  • Personnel Management Senior Living, LLC
  • Clinton Township, MI
  • ... customer service and leadership skills while working in a Skilled Nursing Facility (Care Center ... The employee will also perform other reasonable related duties as assigned by the supervisor or ...
  • 3 days ago

Customer Service/Sales
  • The Home Depot
  • Whitmore Lake, MI
  • These associates learn about products using our tools, and provide information to customers in ... These associates work in cooperation with their Department Supervisor and other associates in their ...
  • 4 days ago

Security Shift Supervisor - Tech Center (1034300)
  • Allied Universal
  • Warren, MI
  • Exceptional customer service provider Great communication skills, both written and verbal Candidate ... For more information: We proudly support the Veteran Jobs Mission, a group of over 200 ...
  • 6 days ago

West Bloomfield is sometimes referred to by its residents as the "lake township of Oakland County", being heavily dotted with small and medium-sized lakes. Cass Lake, the largest lake in the county, is in part of West Bloomfield, and Pine Lake, which has a private country club on its shore, is only a few miles away from Cass and lies completely within West Bloomfield. In addition, directly west of Pine Lake is Orchard Lake, which also has a private country club on its shore. Orchard Lake is surrounded by the city of Orchard Lake Village. Several smaller lakes are scattered around these larger...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$71,512 to $87,881
West Bloomfield, Michigan area prices
were up 1.2% from a year ago