Customer Information Center Supervisor jobs in Westland, MI

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2020 Salary.com)

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83 Customer Information Center Supervisor jobs found in Westland, MI area

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Customer Service Representative
  • Kapstone Employment Services
  • Detroit, MI
  • Scheduler Gas Operations Our busy Outbound Contact Center needs an organized Scheduler to assist ... Clarifying information and providing solutions * Canceling and rescheduling customer appointments ...
  • 15 hours ago

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1341 - Assistant Manager
  • Purpose Financial
  • Warren, MI
  • Customer Service, Sales, & Marketing : Actively lead and assist employees in meeting the center ... Enter customer and transaction information accurately into the point of sales system, and create ...
  • yesterday

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Operations Manager - Veterans Encouraged to Apply
  • Amazon
  • Romulus, MI
  • Amazon obsesses over customers by offering a white glove service where we deliver TVs and other ... Fulfillment Center. You will be responsible for leading, developing and engaging a team of ...
  • yesterday

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Remote Assist Program (RAP) Technician - OEM Dealer Collision Support
  • IMPACT Management Services
  • Ann Arbor, MI
  • The RAP Technician participates in product testing and accurately documents customer interactions in the CRM and provides accurate information to customers using the OEM resources in a Call Center ...
  • 2 days ago

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Private Security Guard
  • Allied Universal
  • Warren, MI
  • ... Shift Supervisor to help oversee operations at a Professional Auto Tech Center in Warren, MI ... Exceptional customer service provider Great communication skills, both written and verbal Candidate ...
  • 2 days ago

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Security Guard
  • Allied Universal
  • Warren, MI
  • ... Shift Supervisor to help oversee operations at a Professional Auto Tech Center in Warren, MI ... Exceptional customer service provider Great communication skills, both written and verbal Candidate ...
  • 2 days ago

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Private Security Officer
  • Allied Universal
  • Warren, MI
  • ... Shift Supervisor to help oversee operations at a Professional Auto Tech Center in Warren, MI ... Exceptional customer service provider Great communication skills, both written and verbal Candidate ...
  • 2 days ago

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Production Supervisor- All shifts available
  • G-TECH Services
  • Ypsilanti, MI
  • ... customer needs are met safely, smoothly, and with quality products ยท Strategic planning and ... Bachelor's Degree Additional information: Weekend work may be required to accommodate special ...
  • 3 days ago

Westland is a city in Wayne County in the U.S. state of Michigan. It is located about 16 miles (26 km) west of downtown Detroit. As of the 2010 census, the city had a total population of 84,094. It is the 10th largest city and 12th largest municipality in Michigan. According to the United States Census Bureau, the city has a total area of 20.45 square miles (52.97 km2), of which 20.43 square miles (52.91 km2) is land and 0.02 square miles (0.05 km2) is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$71,390 to $87,731
Westland, Michigan area prices
were up 1.2% from a year ago