Customer Insights Analyst jobs in Norwich, CT

Documentation Analyst

Description:

We are seeking a detail-oriented and analytical individual to join our laboratory team as a Laboratory Document Review and Data Analytics Specialist. This role involves reviewing laboratory documentation for accuracy and completeness while also developing tracking systems and dashboards to monitor key performance metrics. The Laboratory Document Review and Data Analytics Specialist will play a vital role in ensuring data integrity, compliance, and process optimization within the laboratory environment.

Document Review and Quality Assurance:

Review laboratory documents, including reports, protocols, procedures, and data records, to ensure accuracy, completeness, and compliance with regulatory standards.

Identify discrepancies, inconsistencies, and errors in documentation and work collaboratively with laboratory personnel to address and rectify issues.

Develop and implement document review protocols and procedures to maintain data integrity and ensure adherence to quality standards.

Data Tracking and Management:

Design and develop tracking systems to monitor laboratory processes, workflow efficiency, and performance metrics.

Collect, organize, and analyze data from various sources, including laboratory instruments, databases, and electronic records.

Implement data management best practices to ensure data accuracy, accessibility, and security dashboard Development and Reporting:

Create interactive dashboards and visualizations to communicate key performance indicators (KPIs) and metrics related to laboratory operations.

Customize dashboards to meet the specific needs of different stakeholders, including management, quality assurance teams, and laboratory personnel.

Generate regular reports and summaries highlighting trends, patterns, and insights derived from laboratory data analysis.

Collaboration and Communication:

Collaborate with laboratory personnel, procurement teams, and vendors to ensure timely procurement of supplies and resolution of inventory-related issues.

Communicate effectively with internal stakeholders to coordinate sample shipments, prioritize testing schedules, and address sample-related inquiries.

Provide training and support to laboratory staff on inventory management procedures, sample handling techniques, and use of inventory tracking systems.

Additional Skills & Qualifications:

• Education: Associate’s degree (A.S.). or equivalent in a scientific discipline, information technology, data science, or related field.

• Experience: scientific discipline, information technology, data science, or related field.

• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

• Proficiency in data analytics and visualization tools, such as Microsoft Power BI, Tableau, or similar software.

• Strong organizational skills, attention to detail, and ability to manage multiple tasks simultaneously in a fast-paced environment.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.