Customer Insights Analyst jobs in San Diego, CA

Cortica is looking for a Performance Insights Analyst to join our growing multi-disciplinary team! 

In this role, you will utilize expert data analytics skills to be a trusted communicator and problem solver. This role will help create a data driven decision making model across Cortica’s teams. This person will rely on their problem-solving skills to develop reports and KPIs that proactively identify potential issues, and ensure that our patients are receiving the best and most timely care Cortica can deliver.  
 
We are a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences. Our mission is to design and deliver life-changing care – one child, one family, one community at a time. Ultimately, we envision a world that cultivates the full potential of every child. At Cortica, every team member is instrumental in helping us achieve our mission! 
 
Our culture and values guide how we work and treat one another. Cortica celebrates diversity and fosters an inclusive environment, seeking ideas and opinions from everyone on the team. We safeguard equal rights and respect for all individuals, regardless of race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry, veteran status or other applicable, legally protected characteristics. All Cortica employment decisions are made based on an individual’s qualifications and ability to successfully perform the job responsibilities. 

What will you do? 

• Synthesize data from various business segments such as scheduling, enrollment, contracting (value-based care), and marketing to establish and refine KPIs. 
• Use data analysis to preempt financial impacts, delivering predictive insights and actionable strategies. 
• Present complex data clearly and concisely to senior stakeholders, ensuring transparency and accountability in performance metrics. 
• Serve as a reliable escalation point for urgent issues, providing rapid, data-informed responses and maintaining the trust of leaders across departments. 
• Engage with clinical and operational leaders to assess and enhance the customer service elements of our scheduling processes. 
• Spearhead immediate, tactical solutions and inform long-term strategy revisions through continuous feedback loops and data trend analysis. 
• Champion a culture of excellence in customer relations, using data to drive a superior client experience and process optimization. 
• Proactively update key stakeholders with performance metrics, coordinating high-priority break/fix issues, and gather feedback through formal surveys and regular communication.  
• Attend all clinical coordination meetings. Present scheduling status and KPIs, aggregate feedback and issues, and follow up with impacted stakeholders to recommend best next steps.  
• Solicit stakeholder feedback and rapidly respond to questions as they arise. 

We’d love to hear from you if: 

• You hold a bachelor’s or master’s degree in a relevant field such as data science, business, or computer science. 
• You are proficient in using complex Excel formulas and functions such as VLOOKUP, HLOOKUP, INDEX, MATCH, INDIRECT, and array formulas to work with data effectively. 
• You have experience in data analytics or a similar field, with a strong emphasis on customer service and stakeholder communication. 
• You possess strong interpersonal skills with an aptitude for proactive problem-solving and a reputation for dependability. 

• You have a modest understanding of value-based care (VBC) concepts and metrics (e.g., HEDIS) (preferred).  
• You have experience with PowerBI, SQL, and/or Python (preferred). 
• You have experience with process improvement methodologies such as Six Sigma or Lean (preferred). 

Your compensation and benefits 
 
Cortica cares deeply about each team member and their wellbeing! We strive to foster an outstanding employee experience and culture. We also provide a terrific benefits package. Full-time employees enjoy a variety of company subsidized medical and dental insurance options, 401K with company match and rapid vesting, Personal Time Off that increases based on tenure, paid holidays, company-paid life insurance, disability insurance options, tuition reimbursement for continuing education and professional development, employee referral bonus awards, and more. 

The base pay range for this opening is $63,733 to $76,500 annually. According to your skill level, relevant experience, education level, and location, you will receive compensation that fits appropriately within the range.  

EOE. This posting is not meant to be an exhaustive list of the role and its duties. Please review the job description in the following link: https://bit.ly/499Kcly