Customer Insights Analyst jobs in Washington

Data Insights Analyst

Valant is a market-leading, web-based clinical EHR and Practice Management solution built exclusively for behavioral health. Our mission is to provide technology and services that connect behavioral health patients and providers, when and how they need care, with tools that improve outcomes for all.? We?re seeking enthusiastic, passionate individuals to join us as we transform the industry!

What You?ll Do:

As a Data Insights Analyst, you'll play a crucial role in transforming raw data into actionable insights for our organization. Your focus will be on internal data analysis, reporting, and presentation of the data. If you're passionate about translating data into meaningful narratives and have expertise in Salesforce, Pendo, Power BI, and the Microsoft Office suite, this role is for you!

Data Analysis and Interpretation

• Collect, clean, and analyze internal data from various sources (e.g., Salesforce, Pendo, databases).
• Identify trends, patterns, and anomalies to inform decision-making and create benchmarks.
• Collaborate with cross-functional teams to understand business requirements.

Slide Preparation and Visualization

• Create compelling visual presentations using tools like Power BI and Microsoft PowerPoint.
• Translate complex data into clear, concise slides for external executive business reviews, board and operations meetings, and internal communications.
• Ensure consistency, accuracy, and alignment with company branding.

Reporting and Dashboards

• Develop and maintain regular reports and dashboards to track key performance indicators (KPIs).
• Customize dashboards in Salesforce and other platforms to provide real-time insights.
• Highlight actionable recommendations based on data findings.

Ad Hoc Analysis

• Respond to specific data requests from stakeholders.
• Investigate anomalies, conduct root cause analysis, and propose solutions.

Collaboration and Communication

• Work closely with business leaders, product managers, and data engineers.
• Present findings to both technical and non-technical audiences.
• Facilitate discussions around data-driven decisions.

What You?ll Need:

Required

• Proficiency in:
• Salesforce: Extracting and analyzing data, creating custom reports, and understanding CRM processes.
• Pendo: Leveraging user analytics and product usage data.
• Power BI: Building interactive dashboards and visualizations.
• Microsoft Office Suite: Especially PowerPoint for slide creation and Excel for merging data sets.
• Strong Analytical Skills: Ability to dissect complex data sets and derive meaningful insights.
• Attention to Detail: Ensure accuracy and consistency in reporting.
• Communication Skills: Articulate findings effectively to diverse audiences.
• Adaptability: Comfortable working in a dynamic environment.

Preferred

• Bachelor?s degree or greater.
• Previous experience in dynamic SaaS environment.

What We Offer:

• Competitive compensation package, including 100% employer-paid medical, dental, vision premiums and HSA contributions
• Generous paid time off policy
• Bonus plans
• 401k
• The chance to drive an important industry forward through next-generation technology
• Ability to work remotely with a strong internet connection
• Salary Range for this position is $70,000 - $75,000

US Citizens and Green Card holders are encouraged to apply. We are unable to sponsor visas at this time.

This position can be 100% remote, but employees must be located in: California, Florida, Georgia, New Jersey, Oregon, South Carolina, Texas, Utah, or Washington state.