Customer Insights Manager manages customer/consumer insight development, market research projects, and data analysis. Synthesizes the results of the projects into a deep understanding of customers and the market, and uses that knowledge to support product development, category management, and marketing initiatives. Being a Customer Insights Manager utilizes various methods including focus groups, surveys, competitor and industry research, to produce useful customer insight data and make recommendations to stakeholders. Requires a bachelor's degree. Additionally, Customer Insights Manager typically reports to a director. The Customer Insights Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Insights Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
What You'll Do:
At HG Insights, our charter within Customer Success is to create customers for life. As a Customer Success Manager, you will work with your portfolio of customers to ensure they adopt, use, and ultimately derive the value and experience they expect from their investment in HG. We're looking for someone who is passionate about driving customer success - account by account - to inform our practice and influence success across our entire portfolio.
This role sits within our one:many team: you will oversee a portfolio of HG's commercial accounts and partner with the team to ensure customers get up and running quickly with their investment, receive the enablement and ongoing engagement they need to be successful, participate in advocacy through referrals and case studies, and find paths to expand their footprint through new solutions and services.
You will be tasked with ensuring customers adopt HG solutions to realize their GTM business goals, removing customer risk and driving customer expansion. A strong technical aptitude and background in data or technology sales/support will be key ingredients of success in this role. This role has accountability for revenue: you will align and approach your work through the lens of our net retention objectives and will be measured by the overall retention, growth, and reference-abiliy of your portfolio.
This position reports to Manager, Customer Success.
What You'll Be Responsible For:
What You'll Need:
The salary range for this position is $80,000 - $100,000. Some of our roles are eligible for variable compensation that is role-specific. The Talent Acquisition team will communicate all compensation components.
We are following all local and state guidelines while in office. Employee safety is of utmost importance and we are taking all necessary precautions. For more information on how we are doing this, please speak with one of our HR team members.
HG Insights Company is an Equal Opportunity Employer
Please note that HG Insights does not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of HG Insights