Customer Insights Manager manages customer/consumer insight development, market research projects, and data analysis. Synthesizes the results of the projects into a deep understanding of customers and the market, and uses that knowledge to support product development, category management, and marketing initiatives. Being a Customer Insights Manager utilizes various methods including focus groups, surveys, competitor and industry research, to produce useful customer insight data and make recommendations to stakeholders. Requires a bachelor's degree. Additionally, Customer Insights Manager typically reports to a director. The Customer Insights Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Insights Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
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Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.
Work on meaningful initiatives with some of the best and brightest in the market research industry. Circana provides the world’s most successful brands & retailers with leading market research, combining panel and retail point-of-sale data with analytic solutions to interpret today’s market trends while anticipating tomorrow’s.
Join Circana’s Walmart team where you will be empowered to lead an important and dynamic set of client relationships with one of our most valued partners. You will have the opportunity to deliver tangible client impact for Walmart and its customers through the application of our product portfolio and the creation of data-driven insights leading to action.
As part of Circana’s Walmart team in Bentonville, you’ll support one of our most strategic clients, join a high-performing team, and enjoy a small office culture while also drawing on the benefits of being part of a larger, privately held, global company.
Position Overview:
The Industry Insights Lead is a key player responsible for Circana’s relationship with Walmart’s Merchant Leadership team in one of the General Merchandise industries (i.e. Apparel, Hardlines). This individual understands the strategic vision of what Circana and the client are hoping to accomplish in their business and proactively finds opportunities to apply Circana information to address the client’s business issues. The individual will be viewed as a trusted advisor at the client impacting their business decisions. Responsibilities include information analysis, delivering actionable insights, presentations, highlighting new capabilities, building new relationships, managing others, and identifying revenue opportunities.
Location – Bentonville, Arkansas
Communication
The ideal candidate must be able to conduct engaging and impactful presentations that deliver value to the client while telling a compelling story in a concise and polished manner to a diverse audience. Most importantly, the candidate must demonstrate the ability to listen to the customer and appropriately match the customer's needs with Circana’s products and services, or be willing to direct the customer to the best solution.
Relationships
The ideal candidate must be comfortable and effective when talking with a broad range of decision influencers and decision makers within an organization. The candidate will be able to effectively understand and build relationships throughout the client's organization.
Discipline
The ideal candidate will be competent in managing their time and activities and must embrace our proven opportunity and customer management processes and systems. Candidates must possess a "can-do" perspective in their professional attitude. They will be detail oriented and demonstrate a strong work ethic. They will be sticklers for accuracy in their own work as well as their colleagues. They will be ready to back up their assertions with facts.
Overall Responsibilities:
Qualifications:
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $80,000 to $110,000.
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