Customer Retention Manager jobs in the United States

The SISs are responsible for handling inbound and outbound calls for prospective students. The SISs are the front-line representatives of the company and their main duty is to deliver quality in everything they do.

DUTIES AND RESPONSIBILITIES

• Accurately deliver scripts to callers both inbound and outbound
• Accurately disposition calls
• Be completely familiar with all product knowledge at all times
• Maintain a wrap up time of 3% or less daily
• Arrive to work on time for all scheduled shifts
• Consistently receive high QA scores
• Duties and responsibilities are subject to change by the employer as the needs of the employer and requirements of the job change

SKILLS REQUIREMENTS

• Articulate; strong verbal and written communication skills
• Able to listen intuitively
• Positive attitude
• Basic computer skills
• Team player
• Quick learner
• Able to multi-task in a “think-on-your-feet” Call Center environment
• Prompt and reliable

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Ability to Relocate:

• Birmingham, AL 35242: Relocate before starting work (Required)

Work Location: In person