Customer Retention Manager jobs in Allentown, PA
Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Retention Manager jobs
- Quality Customer Care
-
Allentown, PA
FULL_TIME
-
Customer Quality Care is in need of Virtual Assistants that can market and advertise for vacation packages while managing customer queries. You will also be asked to process Itineraries, modifications, and escalate complaints across a number of communication channels. Friendly approach to clients advising on their needs and request.
Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer issues with Vendor/Suppliers
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Qualifications
- Comfortable using computers.
- Experience working with customer support.
- Knowledge of Social Media Platforms
- Hospitality is a PLUS
- Spanish Speaking PLUS
- High Speed Internet
- Computer/Tablet/Smart Phone
Industry
- Marketing and Advertising
- Customer Service
- Leisure, Travel & Tourism
Employment Type
- Part-time
- Full-time
- 26 Days Ago
- PPL Center & Lehigh Valley Phantoms
-
Allentown, PA
FULL_TIME
- SUMMARY:The Service & Retention Specialist is responsible for supporting the day-to-day operations of the Lehigh Valley Phantoms Premier Members, Membership events and benefits, as well as overall eff...
- 2 Months Ago
- Oakland Manager LLC dba Justice Grown
-
Bethlehem, PA
FULL_TIME
- The Patient Care Advocate (PCA) is responsible for creating an exceptional customer experience for our medical dispensary patients. This role ensures all sales are compliant with state regulations, th...
- 1 Month Ago
- Lexus of Lehigh Valley
-
Allentown, PA
FULL_TIME
- Who we are We are the 44th Lexus dealership to open in the United States and as the story goes, it all began in a trailer on an empty lot in Emmaus, PA. In 2007, we were fortunate enough to move to ou...
- 8 Days Ago
- Weis Markets
-
Easton, PA
FULL_TIME
- Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? T...
- 28 Days Ago
- Old Navy
-
Center, PA
FULL_TIME
- About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make ...
- 28 Days Ago
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0 Customer Retention Manager jobs found in Allentown, PA area
- PPL Corporation
-
Allentown, PA
- Company Summary Statement As one of the largest investor-owned utility companies in the United States, PPL Corporation (...
- 4/23/2024 12:00:00 AM
- LaSalle Network
-
King of Prussia, PA
- LaSalle Network is seeking a Customer Service Representative to join our client's team on a temporary assignment in King...
- 4/22/2024 12:00:00 AM
- Geisinger
-
Pocono Lake, PA
- Job Title: Medicare Call Center Sales Representative Licensed Location: Pittston, Pennsylvania Job Category: Sales, Geis...
- 4/22/2024 12:00:00 AM
- option companion care
-
Lansdale, PA
- Job Description Job Description Job Summary We are seeking a Patient Care Coordinator to join our team. In this role, yo...
- 4/21/2024 12:00:00 AM
- InsuraTec Services Group
-
Allentown, PA
- TeleSales Representative- Remote Job Description: Are you a self-motivated, driven individual with a passion for sales a...
- 4/20/2024 12:00:00 AM
- JG Wentworth
-
King of Prussia, PA
- Customer Service Representative (Bilingual- Spanish) Location: Chesterbrook, PA Schedule: Hybrid work schedule This posi...
- 4/19/2024 12:00:00 AM
- Infinia Search Inc
-
Chesterbrook, PA
- Job Description Job Description Customer Service Specialist – Chesterbrook, PA. We’re actively seeking a high-energy, Cu...
- 4/19/2024 12:00:00 AM
- HNTB Corporation
-
Allentown, PA
- What We're Looking For At HNTB, you can create a career that is meaningful to you while building communities that matter...
- 4/19/2024 12:00:00 AM
About Allentown, Pennsylvania
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