Customer Retention Manager jobs in Altoona, PA
Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Retention Manager jobs
- Dental Career Services
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Mountaindale, PA
FULL_TIME
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Job Title: Customer Service Manager – Dental Lab
Location: Lansdale, PA
Benefits: Full
Salary: Depends on Experience – Starting at 30 per hour
MUST HAVE WORKED IN A DENTAL LAB PRIOR AND UNDERSTAND ALL PROCEDURES AND PROTOCOLS
Our Team blends innovation and expertise to lead in the dental laboratory sector. Committed to excellence, we provide superior dental products and services, ensuring satisfaction for both dental professionals and their patients through our advanced technology and customer-centric approach.
Our team is currently seeking a Customer Service Manager with a robust background in dental laboratory processes and outstanding customer service skills. Familiarity with Labtrac software is a significant plus. In this role, you will be instrumental in maintaining client satisfaction and upholding our service excellence.
Key Responsibilities:
- Lead and manage the customer service team to provide outstanding service.
- Act as the primary liaison for client queries, orders, and issues.
- Develop and enforce customer service protocols and guidelines.
- Collaborate with lab technicians and other departments to ensure efficient and accurate order processing.
- Utilize Labtrac software for effective management of customer data and service requests.
- Analyze client feedback to recommend and implement improvements.
- Address and resolve customer service issues promptly and professionally.
- Uphold industry standards and adhere to company policies in all operations.
Qualifications:
- Demonstrated experience in customer service, particularly within the dental industry.
- In-depth understanding of dental laboratory processes and terminology.
- Experience with Labtrac software is highly beneficial.
- Strong leadership, communication, and problem-solving abilities.
- Team-oriented mindset.
- Commitment to maintaining exceptional quality and customer satisfaction.
Experience:
- Minimum of 3 years of relevant experience in a customer service position, ideally within a dental laboratory environment.
- Experience in a leadership or managerial capacity is essential.
What We Offer:
- A collaborative and supportive work culture.
- Professional development and career growth opportunities.
- 8 Days Ago
- Vontier
-
Altoona, PA
FULL_TIME
- JOB DESCRIPTION Do you enjoy working for a growing company who partners with Fortune 500 customers to ensure their success? What if you could join a team that’s experiencing double digit growth by mak...
- 9 Days Ago
- Vontier
-
Altoona, PA
FULL_TIME
- JOB DESCRIPTION Do you enjoy working for a growing company who partners with Fortune 500 customers to ensure their success? What if you could join a team that’s experiencing double digit growth by mak...
- 9 Days Ago
- The Home Depot
-
Altoona, PA
FULL_TIME
- Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn ...
- 1 Month Ago
- Horizon Farm Credit
-
Reedsville, PA
FULL_TIME
- Are you looking for a new opportunity that offers career development/training, ability to work in a collaborative team environment, and provides great work/life balance? Overview Horizon Farm Credit i...
- 10 Days Ago
- Puff Super Value
-
Everett, PA
PART_TIME,FULL_TIME
- Must be 21 or older to apply Waiting on customers Cash handling experience Requesting ID to prevent sales to minors Having knowledge of tobacco products and vape products. Willing to learn about vapes...
- 10 Days Ago
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- Altoona, PA
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0 Customer Retention Manager jobs found in Altoona, PA area
- IONOS Inc.
-
Altoona, PA
- Inbound Telesales & Retention * Altoona, PA, USA * Full Time *Full Benefits* **C** **OVID-19 UPDATE**: At IONOS, the hea...
- 4/19/2024 12:00:00 AM
- IONOS Inc.
-
Altoona, PA
- Inbound Telesales & Retention * Altoona, PA, USA * Full Time *Full Benefits* **C** **OVID-19 UPDATE**: At IONOS, the hea...
- 4/19/2024 12:00:00 AM
- Bridgestonetire
-
Altoona, PA
- **Automotive Service Manager** Employee: Regular : Full time Location: Altoona , PA Team: Retail : 2021_35212 Zip Code: ...
- 4/19/2024 12:00:00 AM
- Gomajik
-
Huntingdon, PA
- **Store General Manager - Aggressive Pay!!** 7653 Lake Raystown Center Huntingdon, PA 16652 (814) 644-6900 Hours of oper...
- 4/18/2024 12:00:00 AM
- Transteck Inc - Altoona
-
Duncansville, PA
- TRANSTECK, INC. JOB DESCRIPTION Job Title: Shop Assistant Job Reports To: Shop Foreman/Service Manager Exempt or Non-Exe...
- 4/17/2024 12:00:00 AM
- InsuraTec Services Group
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Altoona, PA
- Sales Representative - Remote Company: InsuraTec Services Group Location: Remote About Us: InsuraTec Services Group is a...
- 4/16/2024 12:00:00 AM
- BosWell Pharmacy Services / Martellas Pharmacies
-
Johnstown, PA
- Job Description Job Description Retail Pharmacist Full-time / Rotating Saturdays / No Sundays Martella’s Pharmacies – Jo...
- 4/16/2024 12:00:00 AM
- First Commonwealth Bank
-
Houtzdale, PA
- As a First Commonwealth Sales & Service Manager reporting to a Branch Manager Business Banking you will live out our Mis...
- 4/15/2024 12:00:00 AM
About Altoona, Pennsylvania
were up 1.5% from a year ago