Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
About us $16 - $20 per hour to start
The Medicare Basics
We are looking for career-minded individuals to join our customer service department to help in assisting and retaining our clients. We are a licensed, appointed, and certified Medicare secondary tele-digital agency/brokerage that has clients nationwide with various types of insurance plans As a customer service/retention agent, you will be helping our clients utilize their insurance to the best of their abilities.
We will train and help the right people get their insurance license while gaining on-the-job experience. A license will help you advance in your position, and take on more responsibilities, ultimately leading to more income. Experience and License determine starting pay.
Typical Duties
Helpful Experience
Benefits after 60 days
Hours of operation: Monday - Friday, 9am - 6pm (may vary depends on Enrollment Period)
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
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Work Location: In person
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