Customer Retention Manager jobs in Colorado Springs, CO
Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Retention Manager jobs
Marketing Manager, Sustainer Retention
- Focus on the Family
-
Colorado, CO
FULL_TIME
- The Marketing Manager, Sustainer Retention position exists to provide leadership and direction to the Marketing team responsible for the successful execution of all Sustainer Retention strategic plans resulting in the overall growth and improvement in the effectiveness and breadth of the ministry’s retention and cultivation of monthly fundraising donors. Essential Duties/Responsibilities: Provides leadership and direction to the Direct Marketing, Resource Marketing, Online Marketing, Data Services, and Relationship Services teams regarding the fundraising program Oversees the execution and/or management of projects and programs generating revenue for the ministry by improving retention of monthly recurring donors in various Sustaining Member programs Is responsible for the development and administration of an expense budget for monthly retention programs with direction from the Director, Fundraising, and Product Annuity Is responsible for the effective execution of marketing strategies designed to retain and reactivate donors for the ministry Directs all project reporting, accurately measuring actual performance against plan Makes recommendations for technology needs to further the Sustaining Member programs Directs effective execution of all fundraising retention strategies and cultivation efforts for existing donors in both online & offline channels and understands/manages all the related data and technology issues Oversees the complete successful implementation of select strategic plans; provides implementation support to teams as appropriate Provides periodic updates, and provides post-campaign analysis and recommendations to senior management Works closely with Director, Fundraising and Product Annuity to better understand existing/potential donors and their needs; measures ministry performance and assesses ministry impact Oversees/directs retention fundraising revenue-generating projects for all Sustaining Member programs Oversees development of all test strategies and directs the effective execution of those including segmentation, offer, timing, price, discount, frequency, sequence, and other testing as appropriate. Approves recommendations resulting from testing outcomes Oversees thorough analysis of all efforts; evaluates and approves appropriate rollout recommendations Directs constituent development research recommendations and implementation as it relates to the fundraising program Oversees the development of both ongoing performance feedback mechanisms and continual process improvement as it relates to the fundraising program Other Duties/Responsibilities: Provides presentations to Cabinet and/or Senior Management as requested Directs/oversees the implementation of special projects as assigned Performs other duties as assigned Managerial Breadth/Scope of Job: Leads a staff of approximately 2 employees as direct reports Working Environment/Physical Requirements: Office environment JOB QUALIFICATIONS/REQUIREMENTS Character/Spiritual: Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...” Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.” Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer Engages in Christian ministry Demonstrates behaviors aligned with FOF core values Personal Characteristics: Positive Attitude, creative problem solver; strong analytical skills; attention to detail; self-motivated; demonstrated leadership skills Excellent negotiations skills; team player; strong coaching skills Knowledge/Experience: Bachelor’s Degree in Business with an emphasis in Marketing 5-7 years of experience in direct marketing product/project management, advertising account management, and/or management consulting 3-5 years of experience in Internet Marketing and online E-commerce 3-5 years of experience with fundraising program acquisition, fulfillment, and retention 5-7 years of managing multi-million-dollar budgets In-depth knowledge of Focus on the Family's mission, philosophy, values, and objectives Experience utilizing Salesforce as a CRM Demonstrated experience and working knowledge of finance and accounting principles Experience overseeing both qualitative and quantitative research efforts Skills, Abilities and Special Talents/Gifts: Ability to effectively direct complex projects and campaigns Strong interpersonal and relational skills Demonstrated ability to analyze objective and subjective data and develop recommendations Talented in analyzing situations, uses logic, rational thinking, intuition, and discernment to solve problems, make decisions, or choose course of action that moves projects to completion Excellent written and oral communication – both one-on-one and in group settings Skilled in directing the development of product, project, and creative strategies Skilled in working with Microsoft Office applications Understands resources available to support operations to maximize constituent satisfaction and overall ministry performance Recognizes when situations call for the development of resources and aligns them with ministry goals and objectives; effectively works through others to accomplish objectives Quickly and effectively adjusts behavior to meet goals and/or changing circumstances Understands the strategic and tactical objectives of the ministry to provide others with advice, service, or guidance in helping them meet their objectives Establishes a learning environment and philosophy that facilitates successful outcomes through employee involvement and empowerment Stewardship Requirements: Generates revenue of $14 - $29 Million for the ministry Manages expense budget of $300K Salary Range: $70,716 to $81,117/yr Focus on the Family puts a high value on our team members and offers a unique benefit package. Employees scheduled for 20 hours or more per week are eligible for: Norton LifeLock ID Theft Coverage Legal Shield/ID Shield Coverage AFLAC 403B Retirement Plan Vacation Time & Vacation Payout Sick Time Holidays Service Awards Community Service Days Bookstore Discount Fitness Center Employees scheduled for 30 hours or more per week are eligible for all the above and: Medical Plan Dental Plan Vision Plan Life Insurance Disability Insurance Flexible Spending Accounts EAP (Employee Assistance Program) Tuition Reimbursement Warehouse Membership Reimbursement Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents. *Temporary employees are not eligible for benefits, except for: Fitness Center Sick Time Bookstore Discount
- 28 Days Ago
Office Coordinator ($500.00 Retention bonus)
- Upstream Rehabilitation
-
Colorado, CO
FULL_TIME
- Orthopaedic Rehabilitation Associates, a brand partner of Upstream Rehabilitation, is looking for an Office Coordinator to join our team in Colorado Springs, CO Are you looking for a position in a gro...
- 11 Days Ago
Customer Onboarding Manager
- BombBomb
-
Colorado, CO
FULL_TIME
- Who we are...Connecting people in a more meaningful way is not just what BombBomb’s software delivers — it’s what drives our teams every day. Through simple, personal video, we aim to rehumanize commu...
- 5 Days Ago
Customer Onboarding Manager
- BombBomb
-
Colorado, CO
FULL_TIME
- Who we are...Connecting people in a more meaningful way is not just what BombBomb’s software delivers — it’s what drives our teams every day. Through simple, personal video, we aim to rehumanize commu...
- 5 Days Ago
Customer Success Manager, Resi
- Pushpay
-
Colorado, CO
FULL_TIME
- Customer Success Manager Resi Media, LLC is a technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to...
- 1 Month Ago
Customer Experience Manager
- Balfour Beatty Investments - North America
-
Colorado, CO
FULL_TIME
- Who we are At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only b...
- 24 Days Ago
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0 Customer Retention Manager jobs found in Colorado Springs, CO area
Human Resources Director
- TATRO
-
Colorado Springs, CO
- The Human Resources Director will oversee all aspects of the Human Resources Department and ensure that TATRO stays in c...
- 4/24/2024 12:00:00 AM
Sales Operations Manager
- McKinney Door Solutions
-
Colorado Springs, CO
- Division 8/10/28 Door Frame and Hardware Experience REQUIRED! Excellent career opportunity to grow in a well-established...
- 4/23/2024 12:00:00 AM
TeleSales Representative - Remote
- InsuraTec
-
Colorado Springs, CO
- Job Description Job Description TeleSales Representative- Remote Job Description: Are you a self-motivated, driven indiv...
- 4/23/2024 12:00:00 AM
Assistant Director of Development
- AIR FORCE ACADEMY ATHLETICS CORPORATION
-
Colorado Springs, CO
- Job Description Job Description “This job is a civilian position and does not require military service (including commis...
- 4/22/2024 12:00:00 AM
Kennel Attendant(Part-Time)
- Missionvetpartners
-
Castle Rock, CO
- **Brooklyn Veterinary Clinic and Paws Pet Resort** has an opportunity for a **Kennel Attendant** to join our team! ****S...
- 4/21/2024 12:00:00 AM
Automotive General Manager
- AutoNation Acura Colorado Springs
-
Colorado Springs, CO
- Overview: Position Overview The General Manager position is the leader of an AutoNation store, overseeing New and Used S...
- 4/21/2024 12:00:00 AM
Automotive General Manager
- AutoNation, Inc.
-
Colorado Springs, CO
- AutoNation Acura Colorado Springs Position Overview The General Manager position is the leader of an AutoNation store, o...
- 4/21/2024 12:00:00 AM
Member Service Consultant - The Farm Gathering Place
- YMCA of the Pikes Peak Region
-
Colorado Springs, CO
- Overview: Member Service Consultant The YMCA of the Pikes Peak Region is actively seeking qualified, high-energy Member ...
- 4/20/2024 12:00:00 AM
About Colorado Springs, Colorado
Colorado Springs is a home rule municipality that is the largest city by area in Colorado as well as the county seat and the most populous municipality of El Paso County, Colorado, United States. Colorado Springs is located in the east central portion of the state. It is situated on Fountain Creek and is located 60 miles (97 km) south of the Colorado State Capitol in Denver.
At 6,035 feet (1,839 m) the city stands over 1 mile (1.6 km) above sea level, though some areas of the city are significantly higher and lower. Colorado Springs is situated near the base of Pikes Peak, which rises 14,115 f...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$86,907 to $118,042
Colorado Springs, Colorado area prices
were up 2.3% from a year ago
were up 2.3% from a year ago
What does a Customer Retention Manager do?
Customer Retention Manager in Troy, NY
Making security moreaccessible than ever before, and backed by 24/7 customer support, ADT iscommitted to providing superior customer service with a focus on speed andquality of responsiveness, helping customers feel safer and empowered.
December 08, 2019
Customer Retention Manager in Las Vegas, NV
Optimity are looking for a technically minded project manager with relevant experience within a network technology service provider, to join a busy provisioning and projects team based in the heart of Shoreditch.
January 31, 2020
Customer Retention Manager in Pittsburgh, PA
The most common pitfall for businesses around the world is that they think that if they have a great product or service, then customer retention will follow naturally.
January 15, 2020