Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
About us
Blue Eagle Insurance Group is an independent insurance agency located on Padre Island in Corpus Christi, Texas. We work with multiple insurance providers to ensure our clients are provided with the best insurance solutions to fit their individual or business needs. We strive to provide our clients with confidence and security, as evidenced by our company values and by always doing what is right for the client.
We are locally owned and operated (which means, none of that corporate you-know-what!)
Our regular office hours are: Monday - Thursday from 9AM to 5PM, and Fridays from 9AM to 3PM. This position's 40-hour workweek will be scheduled to encompass those hours, with occasional evening/weekend opportunities to attend events with the Team or to conduct marketing activities.
Our work environment includes:
License:
Texas General Lines Property & Casualty Insurance (required )
Duties:
- Communicate effectively and professionally with prospects and clients over the phone and in-person
- Monitor and process policy changes and renewals
- Track and resolve customer service related activities and inquiries
- Maintain files (paper and electronic) and customer database
- Follow established workflows
-Consistently meet or exceed assigned goals
- Other related duties as assigned
Qualifications:
- Previous experience in an insurance office or in a similar role is preferred
- Strong computer skills and comfortability with learning new systems
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in all work performed
- Ability to work independently as well as part of a team
- Aptitude to learn and a desire to succeed and grow with the Team
This position offers an opportunity to work in a professional office environment with a focus on customer service. The Customer Service Retention Specialist plays a vital role within the team by ensuring customer satisfaction and customer retention activities are accomplished effectively and efficiently.
Selected candidate will be required to possess the TX General Lines Property & Casualty License. Full-time employees work 40 hours per week and receive perks including bonus programs, paid time off, holiday pay, and a monthly benefits stipend.
If you meet the qualifications listed above, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.
Note: Only qualified candidates will be contacted for an interview.
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Expected hours: 35 – 40 per week
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Work Location: In person
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