Customer Retention Manager jobs in Fargo, ND

Fargo Elim, is hiring a Part-Time RN Clinical Education and Retention Specialist to join our team! This is a Part-Time position working Day hours.

RN Clinical Education and Retention Specialist responsibilities:

• Set up interviews for applicants according to Hiring Manager’s need
• Complete reference checks as needed
• Help support recruitment and retention – analyze Retain and employee communication to support adjustments and improve retention, partner with recruitment and provide hands-on support to ensure timely processes and increase community specific recruitment activities as needed.
• Work with Retain and follow up on all new hires, make face to face contact a minimum of weekly with all new employees as a touch point
• Supporting employee communication – emphasizing utilization of Retain, helping facilitate town hall/dept meetings as needed
• Assist with Facility Orientation monthly – teaching the nursing part including the skills part i.e. lift transfers, hand washing, N95 testing (hood testing), Blood draws, etc.
• Work with nursing leadership to organize and conduct yearly skills lab for all staff as assigned and participate in survey prep/survey process and any other all staff meetings necessary over the course of the year.
• Other duties as assigned.

RN Clinical Education and Retention Specialist and requirements:

• Registered Nurse in good standing in North Dakota
• HR, benefits and payroll experience preferred
• Prior TCU experience a plus.
• Knowledge of HR laws and processes.
• Experience working with HRIS systems, UKG/Workforce Dimensions experience preferred.
• Excellent attention to detail, numerical abilities and computer skills.
• Positive communication and customer service skills.
• Ability to take initiative, be proactive, and demonstrate flexibility.
• Knowledge of Microsoft Office (Word and Excel).
• Team player who has a passion for elder care and adapts quickly to changing situations.

Benefits:

• Competitive wages with credit for experience
• Paid Time Off (PTO)
• 403(b) or 401(k) with employer match
• Healthcare, dental, health savings, vision, life, disability, & flex spending options for Full-Time employees
• Employer paid Basic Life Insurance for Full-Time Employees 
• Employee Discount Program
• Longevity Recognition, Paid Volunteer Time, and Mentorship Programs
• Collaborative and Inclusive Work Culture
• Employee Assistance Program with free confidential counseling/coaching for self and family members 

Location: Fargo Elim is a part of Cassia. Address: 3534 S University Dr, Fargo, ND 58104

About Us:

Cassia is a faith-based, nonprofit organization with over 200 years of experience caring for those in need. Our Mission is to foster fullness of life for older adults in the spirit of Christ’s love. We take pride in providing compassionate care for our residents by embracing our eight values and service standards: Compassion, Integrity, Excellence, Innovation, Stewardship, Unity, Respect and Collaboration.

At Cassia, you will be empowered to foster fullness of life for those we serve. Cassia will support your career goals and celebrate your passions. If you are seeking a career experience where you will have fun, be challenged, and recognized for your individuality, Cassia is the answer. I am Cassia... are you? 

Cassia is an equal employment opportunity/affirmative action & veteran friendly employer.