Customer Retention Manager jobs in Fort Lauderdale, FL

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

T
Customer Service Retention Specialist
  • The Health Insurance Guy LLC
  • Fort Lauderdale, FL FULL_TIME
  • Sick of hopping from job to job? Want to turn your job into a career? At The Health Insurance Guy, LLC (HIG), we create an environment where individuals can achieve financial success, personal and professional growth, and live a life filled with unforgettable experiences. We are not just an insurance marketing organization, we are a catalyst for change, growth, and extraordinary living.

    We will turn your retention job into a career growing into an Assistant Manager and eventually Director of Customer Service

    Compensation:

    $45,000 - $60,000

    Responsibilities:

    • Consistently improve cancellation/retention rates and achieve cancellation/retention goals
    • Superb listening skills with the ability to overcome customers' initial concerns and objections
    • Handle each call with empathy, compassion, and professionalism to ensure the best customer experience possible
    • Showcase the ability to keep customers on board through the reiteration of the reasons they purchased insurance policies and the continued benefit that the services provide
    • Understanding and interpreting customer data
    • CRM and technology aptitude to handle multiple platforms at a high volume and fast pace and ensure detailed and thorough notes are provided for each call
    • Influence customers to recognize the value of our policy. Educate the customer to understand the risks associated with canceling their policy
    • Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues and work with customers to negotiate mutually beneficial terms
    • A deep understanding of the product or service being offered and the industry in which the company operates
    • Resell the value of being an insurance policyholder
    • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
    • Communicate frequent customer suggestions to the team to troubleshoot
    • Maintain customer accounts and update them with new account information as needed
    • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
    • Create records of customer interactions and follow up to ensure all questions have been answered

    Qualifications:

    • Previous experience working retention for companies like Comcast, AT&T, etc. we want to speak to you!
    • Retention/Sales experience of at least 2 years (preferred)
    • Customer Service experience of at least 2 years (preferred)
    • Strong sales savvy and persuasion skills
    • Strong written and oral communication skills
    • Talent for multitasking; typing while talking to customers
    • Proficient with computers, strong keyboarding skills
    • An aptitude for problem-solving and handling objections
    • Strong background in call-center environment and sales-focused
    • Attention to detail

    About Company


    Benefits:

    We believe in investing in our employees' professional development and providing growth opportunities. As a team member, you will have the chance to:

    • Gain valuable experience working closely with a dynamic CEO
    • Develop a deep understanding of our industry and business operations
    • Expand your network by interacting with high-level executives and industry professionals
    • Take on additional responsibilities and projects to enhance your skill set
    • Participate in training programs and workshops to enhance your personal and professional skills
    • Collaborate with cross-functional teams and contribute to strategic initiatives
    • Opportunities for personal and professional growth and development
    • Competitive salary and performance-based bonuses
    • Collaborative and inclusive work environment
    • Work-life balance initiatives
    • Chance to make a positive impact in the insurance industry
  • 1 Month Ago

A
Customer Retention Specialist
  • A&D MORTGAGE
  • Hollywood, FL OTHER
  • Job Details Job Location: Corporate 1720 Office - Hollywood, FL Position Type: Full Time Education Level: High School Salary Range: Undisclosed Job Shift: Day DescriptionA&D Mortgage is a Florida-base...
  • 1 Month Ago

P
Patient Retention Manager
  • Palm Medical Centers
  • Coral, FL FULL_TIME
  • Title: Patient Retention ManagerWorksite: HQ (Coral Gables, FL) based with 50% travel to centers in CFL, FL and TexasLanguage: Bilingual requiredJob description: Oversees programs, processes and metri...
  • 13 Days Ago

C
Maintenance Tech / Electrician (Must have Experience)
  • Customer Driven Staffing - Florida
  • Pompano Beach, FL FULL_TIME
  • Job Description Job Description CD Staffing is a locally owned and operated staffing firm with locations in West Palm Beach and Ft Lauderdale. We operate over 14 locations in four states and continue ...
  • 23 Days Ago

H
Receptionist
  • Hospital Contract Manager
  • Fort Lauderdale, FL FULL_TIME
  • Responsibilities:- Greet and welcome visitors in a professional and friendly manner- Answer and direct phone calls, take messages, and provide information to callers- Schedule appointments and manage ...
  • 12 Days Ago

T
Retention specialist
  • The Health Insurance Guy LLC
  • Fort Lauderdale, FL FULL_TIME
  • Sick of hopping from job to job? Want to turn your job into a career? At The Health Insurance Guy, LLC (HIG), we create an environment where individuals can achieve financial success, personal and pro...
  • 3 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Customer Retention Manager jobs found in Fort Lauderdale, FL area

V
Branch Manager
  • Vortex Industries LLC
  • Miami, FL
  • Description Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair comp...
  • 3/29/2024 12:00:00 AM

V
Branch Manager
  • Vortex Industries Llc
  • Miami, FL
  • Description Vortex Doors, Americas highest quality and most customer-centric commercial and industrial door repair compa...
  • 3/29/2024 12:00:00 AM

S
SPECIALIST - HR
  • Seminole Gaming
  • Hollywood, FL
  • Overview: Seminole Classic Casino pioneered Indian gaming when it opened as the countrys first large stakes bingo hall i...
  • 3/28/2024 12:00:00 AM

T
Manager, Premium Service
  • The Florida Panthers
  • Fort Lauderdale, FL
  • The Florida Panthers are a community focused organization led by an authentic management team that served our country an...
  • 3/28/2024 12:00:00 AM

A
Manager, Sales, Customer Service and Delivery Drivers
  • Arona Home Essentials
  • Hialeah, FL
  • Give us a Year - We will give you a Career! At Arona Home Essentials we make it easy to own your success! With a variety...
  • 3/27/2024 12:00:00 AM

E
Lease-Up Leasing Consultant
  • ECI Management LLC
  • West Palm Beach, FL
  • Location: Inscription West Palm Beach ECI Group is currently hiring an experienced Leasing Consultant to oversee leasing...
  • 3/25/2024 12:00:00 AM

A
Service Advisor
  • All Roads
  • Fort Lauderdale, FL
  • Description Fantastic opportunity available in Ft. Lauderdale for a customer-focused, energetic and detail-oriented Serv...
  • 3/25/2024 12:00:00 AM

M
Customer Support Specialist (Bilingual: Canadian-French and English)
  • MarginEdge Co.
  • Fort Lauderdale, FL
  • **Customer Support Specialist (Bilingual: Canadian-French and English)** Preferable Location: Fort Lauderdale | Full Tim...
  • 3/25/2024 12:00:00 AM

Fort Lauderdale (/ˈlɔːdərdeɪl/) is a city in the U.S. state of Florida, 28 miles (45 km) north of Miami. It is the county seat of Broward County. As of the 2017[update] census, the city has an estimated population of 180,072. Fort Lauderdale is a principal city of the Miami metropolitan area, which was home to an estimated 6,158,824 people in 2017. The city is a popular tourist destination, with an average year-round temperature of 75.5 °F (24.2 °C) and 3,000 hours of sunshine per year. Greater Fort Lauderdale, encompassing all of Broward County, hosted 12 million visitors in 2012, including...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$84,616 to $114,929
Fort Lauderdale, Florida area prices
were up 2.9% from a year ago

Customer Retention Manager in Troy, NY
Making security moreaccessible than ever before, and backed by 24/7 customer support, ADT iscommitted to providing superior customer service with a focus on speed andquality of responsiveness, helping customers feel safer and empowered.
December 08, 2019
Customer Retention Manager in Las Vegas, NV
Optimity are looking for a technically minded project manager with relevant experience within a network technology service provider, to join a busy provisioning and projects team based in the heart of Shoreditch.
January 31, 2020
Customer Retention Manager in Pittsburgh, PA
The most common pitfall for businesses around the world is that they think that if they have a great product or service, then customer retention will follow naturally.
January 15, 2020