Customer Retention Manager jobs in Green Bay, WI

JOB DETAILS :

WORKING TITLE : Student Success Data & Retention Strategist

UW SYSTEM OFFICIAL TITLE : Data Reporting Specialist

POSTING DATE : April 15, 2024

ESSENTIAL JOB FUNCTIONS :

This position reports to Assistant Vice Chancellor of Student Access and Success and analyzes, plans, and creates complex data and report sets for academic and / or university program planning.

The Student Success Data and Retention Strategist will support UW-Green Bay student success by collecting, analyzing and presenting data in order to make recommendations to improve student success and retention.

The position will work collaboratively across the university to analyze data and determine efficacy of student success initiatives and resources in order to identify opportunities for improvement.

The specialist will collaborate with UW-Green Bay's four colleges and other departments to provide and analyze student success data specific to their areas.

This position will lead UW-Green Bay's Coordinated Care team, maintain and initiate processes to keep Navigate up to date, liaison with EAB technical support and respond to training requests as needed.

This position includes the following responsibilities :

• Inputs, maintains, and analyzes data in confidential databases and transfers data as needed.
• Generates data-based annual reports of curricular and departmental outcomes.
• Provides expert statistical consulting, analysis, and technical assistance on research projects, program assessment, and evaluation.
• Oversees the evaluation, maintenance, and faculty / staff training for EAB Navigate.
• Leads the UW-Green Bay Coordinated Care team.

QUALIFICATIONS :

MINIMUM QUALIFICATIONS :

• Bachelor's degree at time of application
• Experience with qualitative and quantitative data collection
• Experience with data analysis

PREFERRED QUALIFICATIONS :

• Master's degree in a related field
• Experience working in higher education
• Proficiency in speaking and reading a second language, preferably Spanish, Hmong, Somali, or Oneida

The successful candidate will be expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace.

In addition, the successful candidate will have strong oral, written, interpersonal, and organizational skills, demonstrated integrity and strong leadership, and the willingness to work independently and as part of a collaborative team.

The University invites applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.

Last updated : 2024-04-23