Customer Retention Manager jobs in Lake Charles, LA
Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Retention Manager jobs
- Optimum
-
Charles, LA
FULL_TIME
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Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!Job Summary
We are seeking a dedicated and customer-focused individual to join our team as a Retention Business Development Manager. In this role, you will be responsible for enhancing customer satisfaction, reducing churn, and improving Net Promoter Scores (NPS) by implementing retention strategies and delivering exceptional customer experiences. If you are passionate about delighting customers and ensuring long-term satisfaction, we want to hear from you.
Responsibilities- Customer Engagement
- Proactively engage with existing broadband services customers to understand their needs, concerns, and usage patterns.
- Build and maintain positive relationships through personalized communication channels, including phone calls, emails, and social media.
- Retention Strategy Implementation
- Develop and implement effective retention strategies to reduce churn and increase customer loyalty.
- Analyze customer feedback and data to identify trends and opportunities for improvement.
- Customer Delight Initiatives
- Spearhead initiatives to delight customers, going above and beyond to exceed expectations.
- Collaborate with cross-functional teams to implement creative and customer-centric programs.
- Issue Resolution
- Address customer concerns and issues promptly, working closely with technical support and other departments to ensure swift resolution.
- Implement preventive measures to proactively address potential challenges.
- Customer Education
- Provide customers with information about additional services, features, and benefits, enhancing their overall experience.
- Conduct regular training sessions to educate customers on maximizing the value of our broadband services.
- Monitoring Customer Metrics
- Monitor and analyze customer satisfaction metrics, including NPS, to identify areas for improvement and implement targeted strategies.
- Track and report on customer retention rates and contribute to overall business performance reporting.
- Feedback Collection
- Establish mechanisms for collecting customer feedback and insights, ensuring a continuous feedback loop for improvement.
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Use feedback to drive product and service enhancements that align with customer needs.
Qualifications
- Bachelor’s degree in business, marketing, or a related field. Relevant experience may be considered in lieu of a degree.
- Proven experience in customer retention, account management, or a related customer-centric role.
- Strong understanding of broadband services and related technologies.
- Excellent communication and interpersonal skills, with the ability to empathize and connect with customers.
- Analytical mindset with the ability to interpret data and metrics to inform decision-making.
- Proactive and solution-oriented approach to customer challenges.
- Familiarity with Customer Relationship Management (CRM) software is a plus
- Preferred Experience
- 5 years customer facing interaction and problem-solving experience preferred.
- Past team leadership experience preferred.
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details. - 1 Month Ago
- Altice USA
-
Charles, LA
FULL_TIME
- Are you looking to Optimize your life? Start your exciting path to a rewarding career today!We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic pro...
- 1 Month Ago
- Up Manager - Worley Careers
-
Cameron, LA
FULL_TIME
- Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia.? Right now, we’re bridging two worlds...
- 21 Days Ago
- Talitrix, LLC
-
Charles, LA
FULL_TIME
- Company OverviewTalitrix is a premier SaaS provider of electronic monitoring solutions tailored specifically for the criminal justice industry. With a commitment to innovation, integrity, and social r...
- 8 Days Ago
- Wonder Works Construction Corp.
-
DeRidder, LA
FULL_TIME
- Company DescriptionWonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987....
- 15 Days Ago
- Allstate - Mila Robichaux Agency
-
Charles, LA
FULL_TIME
- Job DescriptionWe are looking for a confident and highly motivated individual who is interested in great sales experience and growth opportunities to join our team!As a licensed insurance producer you...
- 24 Days Ago
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0 Customer Retention Manager jobs found in Lake Charles, LA area
- Mcneese State University
-
Lake Charles, LA
- Location : Lake Charles, LA Job Type: Full-Time Job Number: MSU021924U99375 Division: Academic Affairs Opening Date: 02/...
- 4/18/2024 12:00:00 AM
- Chick-fil-A
-
Orange, TX
- Description At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift manag...
- 4/18/2024 12:00:00 AM
- Ecovyst, Inc.
-
Orange, TX
- Ecovyst is a materials science, catalyst, and services company dedicated to creating innovative technologies that play a...
- 4/17/2024 12:00:00 AM
- InsuraTec Services Group
-
Lake Charles, LA
- Sales Representative - Remote Company: InsuraTec Services Group Location: Remote About Us: InsuraTec Services Group is a...
- 4/16/2024 12:00:00 AM
- Talitrix, LLC
-
Lake Charles, LA
- Job Description Job Description Company Overview Talitrix is a premier SaaS provider of electronic monitoring solutions ...
- 4/15/2024 12:00:00 AM
- Bridgestone America, Inc.
-
Lake Charles, LA
- **Automotive Service Manager** Employee: Regular : Full time Location: Lake Charles , LA Team: Retail : 2021_14680 Zip C...
- 4/15/2024 12:00:00 AM
About Lake Charles, Louisiana
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