Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
Are you passionate about coffee, donuts, and creating a positive company culture? Look no further! 369 Management Dunkin’ is seeking an enthusiastic individual to join our 369 Dunkin’ leadership team as an employee Recruiting and Retention Manager. At 369 Management Dunkin’, we believe in our culture of SPARKing Growth through Support, Positivity, Appreciation, Resilience, and Kindness. If this resonates with you, read on!
Why Join Us?
Supportive Positive Appreciative Resilient Kind
Benefits
Responsibilities:
Recruitment:
Retention:
Qualifications:
Requirements
About Us:
369 Management is a local family business that owns and operates 14 Dunkin’ locations on the seacoast of New Hampshire and Maine and has been in the Dunkin’ business since 1979. We work with our teams daily providing any and all support they need.
At our stores, our team members are the fuel that helps our communities run. Working for us is an opportunity for you to achieve success and career goals. Every single member of our management team started as a regular crew member and worked their way up. We are committed to making you feel important and part of a team. You will have the chance to work in a fun environment, making a competitive wage, while learning and developing skills to fuel your future.
Please note this role is to work for a franchisee of Dunkin', not Dunkin' Brands, Inc., or any of their affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.