Customer Retention Manager jobs in Phoenix, AZ

Licensed Office Administrator with Customer Service Focus (Allstate VIP Team)

Location: Phoenix, AZ (In-office position)

About Us: Join the prestigious Allstate VIP Team in Phoenix, where excellence meets client satisfaction. We are seeking a dynamic Licensed Office Administrator with a strong focus on customer service to enhance our team.

Responsibilities:

• Administrative Support:
• Efficiently manage day-to-day office operations, including coordinating appointments, handling correspondence, and maintaining office supplies, depositing manual payments and going to the bank
• Customer Service:
• Provide exceptional customer service to Allstate VIP clients through effective communication and problem-solving skills.
• Enrolling customers into discounts
• Handling reviews of Property Inspections

• Client Interaction:
• Serve as the primary point of contact for VIP clients, addressing inquiries, resolving issues, and ensuring a positive client experience.
• Appointment Scheduling:
• Coordinate and schedule appointments for VIP clients, optimizing the team's efficiency and client satisfaction.
• Documentation and Record Keeping:
• Maintain accurate and organized records of client interactions, ensuring confidentiality and compliance with Allstate policies.
• Collaboration:
• Work closely with the VIP Team to support their administrative needs and contribute to a seamless client service experience.
• Data Entry:
• Input and update client information in the system with a high level of accuracy.
• Problem Resolution:
• Proactively identify and address potential issues, collaborating with team members to find effective solutions.

Qualifications:

• License: Must hold a valid Property and Casualty (P&C) insurance license.
• Experience: Previous experience in office administration and customer service roles is required.
• Communication Skills: Excellent verbal and written communication skills are essential for client interactions and internal collaboration.
• Organizational Skills: Strong organizational and multitasking abilities to manage various responsibilities effectively.
• Customer-Centric: Demonstrated commitment to providing exceptional customer service and ensuring client satisfaction.
• Tech-Savvy: Proficiency in Microsoft Office suite and other relevant software applications.

Benefits:

• Competitive salary between $30-35/hr DOE
• Comprehensive health and wellness benefits
• Opportunities for professional development and advancement

Join us in delivering an unparalleled client experience with Allstate's VIP Team!