Customer Retention Manager jobs in Portland, ME

*$3,000 Retention Bonus*- The First $1,500 will be paid at 6 months of employment; the final $1,500 to be paid at 1 year of employment*

Do you desire working for a meaningful, and fulfilling organization? Are you looking for a fun and supportive team that understands the need for work life balance? Are you passionate about making a difference in lives of adults with Intellectual Disabilities? The Progress Center has opportunities for you in our BHH Department!

The Progress Center has a Case Manager opening in our Oxford location. As a Case Manager at The Progress Center, you will be an integral part of connecting adults with intellectual and developmental disabilities with community resources that promote independence and foster community connections. Case Management Services aim to identify the medical, social, educational and other needs, identify the services necessary to meet those needs, and facilitate planning in accessing those services. Case management consists of intake/assessment, plan of care development, coordination/advocacy, monitoring, and evaluation.

Come join our mission to inspire hope, independence, and lasting change within our community!

Job Details:

• Full-Time, 40 hrs. week
• Comprehensive benefits package including health insurance, dental and free life insurance, 401K, and acquired PTO.
• Annual Pay Increases
• Paid training & Development opportunities
• Professional Growth and Development assistance
• 10% reduction in tuition at SNHU
• Weekly/Monthly bonus eligibility
• Monday-Friday w/ flexed schedule

Responsibilities:

• Complete assessment and/or coordination of assessment of the consumer's medical, social, educational, and other needs
• Develop and implement a plan of care under the direction of the consumer, his/her guardian and other team members
• Coordinate service providers and resources as described in the plan of care
• Link consumer to appropriate agencies, community resources and informal support systems
• Monitor the consumer's progress towards achievement of the objectives identified in the person centered plan, including evaluation of the plan itself on a regular basis
• Participate in staff meetings
• Perform other duties and responsibilities as pursuant to the policies and procedures manual and the supervisor.
• Update and maintain client information on electronic records.

Requirements:

• Bachelor's degree with specialization in psychology, behavioral health, social work, special education, counseling, rehabilitation, nursing or related field
• Proficiency with electronic software (Microsoft Office Suite) and electronic health records. Strong writing, typing and organizational skills are necessary. Strong interpersonal skills, and a professional presentation are required.
• Comply with all federal, state and local regulations as regards services for persons with developmental or intellectual disabilities or autism, including rights of recipients and mandatory reporting.
• Comply with Office of Aging and Disability Services and Department of Human Services regulations.
• Demonstrate respect and add value to the lives of those we support
• Fulfill all training requirements

Benefits:

• Competitive pay with annual opportunities for increase
• Generous benefit package including health insurance, dental and free life insurance, 401K, and acquired PTO.
• Excellent training curriculum, including opportunities LSW for all Case Managers
• Employee Wellness Program
• Opportunity for advancement

Education:

• Bachelor's (Required)
• Experience in working with disabilities (Preferred)
• Social Work License, LSW (Preferred not required)
• Driver's License (Required)

The Progress Center is an equal opportunity employer

https://progresscentermaine.org/