Customer Retention Manager jobs in Worcester, MA

Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Customer Retention Manager jobs

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Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Hudson, MA FULL_TIME
  • Join Our Team Today!

    For a limited time, we are offering $1000 sign-on bonuses!

    • Looking to kickstart a career in technical services?

    • Do you value independence in planning out your workday?

    • Hoping to find a company that values maintaining a work/life balance?

    • Like the idea of a Monday-Friday daytime job?

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

    What You’ll Do…

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

    The position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotions, equipment exchange, customer training, product and site aesthetics, and project-related services.

    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. You’ll be an important part of what works which includes:

    • Traveling to multiple customer locations on a daily basis

    • Interacting with customer’s employees, their management personnel, and their customers daily

    • Scheduling customer visits ensuring that projects and visit goals are completed timely

    • Assist customer with product promotions and support

    • Providing customer training as required

    • Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities

    • Evaluating equipment condition

    • Utilizing a phone application ticketing system to record daily activities


    • Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required


    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, customer support, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.


    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in retail, merchandising, field service, or customer service preferred
    • The ability to relate to customers in a professional and courteous manner
    • Good written, verbal, and listening skills
    • Good time-management skills
    • Ability to perform timely and accurate reporting
    • Ability to travel extensively (occasional overnight stays)
    • Possess basic computer, mobile device, and web-based applications skills
    • Understanding of iPhone and Google Workspace Suite (a plus)
    • Some technical aptitude
    • The ability to maintain excellent attendance and adherence to assigned work schedules
    • The ability to lift up to 50lbs

    Requirements:
    • High School Diploma or GED (formal training/technical school courses a plus)
    • Prior field maintenance experience (a plus)
    • Basic Computer and Mathematical Skills
    • Ability to adapt to ever-changing environments and work assignments
    • Satisfactory driving record. Motor Vehicle report will be reviewed


    Benefits


    Bene    fits and Perks:

    • Company-paid vehicle provided

    • Comprehensive insurance offerings including Health, Dental, and Vision; Employee Assistance Program; 401(k) matching program

    • Company Provided Cell Phone

    • Company Credit Card

    • Paid ST/LT disability

    • Paid Life Insurance Policy

    • Paid Time Off

    • Early Payday Options
  • 7 Days Ago
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Customer Experience Manager
  • Five Below Inc
  • Auburn, MA FULL_TIME
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilit...
  • 9 Days Ago
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Customer Service Manager
  • Vestis
  • Worcester, MA FULL_TIME
  • JOB SUMMARY A Customer Service Manager (CSM) ensures that the assigned Team of Customer Service Representatives (CSR’S) in his/her service area work in accordance with Company safety guidelines in a p...
  • 12 Days Ago
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Customer Service Manager
  • Photofabrication Engineering Inc
  • Milford, MA FULL_TIME
  • Summary: The Customer Service Manager (CSM) will lead our inside sales team to ensure customer satisfaction and champion the continuous improvement of our sales operations. The CSM will be a trusted C...
  • 13 Days Ago
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Customer Success Manager
  • PrismHR
  • Hopkinton, MA FULL_TIME
  • The Customer Success Manager (CSM) will be responsible for building long-term relationships with our enterprise customers, improving their customer experience, driving new revenue opportunities and ul...
  • 15 Days Ago
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Assistant Manager, Customer Operations
  • Old Navy
  • Leominster, MA FULL_TIME
  • About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make ...
  • 1 Month Ago
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0 Customer Retention Manager jobs found in Worcester, MA area

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Customer Service Representative
  • Moxie Management
  • Worcester, MA
  • We pride ourselves on our competitive, but extremely friendly and family-oriented work environment. Our culture promotes...
  • 4/18/2024 12:00:00 AM
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Customer Support Specialist
  • ConstructSecure, Inc.
  • Burlington, MA
  • **Customer Support Specialist** at ConstructSecure Burlington, MA ConstructSecure is the Partner Elevation Platform for ...
  • 4/17/2024 12:00:00 AM
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Customer Service (Client Relations Executive)
  • Qood
  • Newton, MA
  • **Customer Service (Client Relations Executive)** benefits: health & wellness benefits training opportunities outlet loc...
  • 4/16/2024 12:00:00 AM
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Customer Service Representative CSR
  • sgsconsulting
  • Johnston, RI
  • Job Description Job Description JOB RESPONSIBILITIES/TASKS: Customer Service: 1. Receives customer calls including answe...
  • 4/16/2024 12:00:00 AM
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IBM Content Manager (CMOD)
  • Diamondpick
  • Providence, RI
  • Title: IBM Content Manager On Demand (CMOD) Location: Providence, Rhode Island (Onsite) Job Description: Content Managem...
  • 4/14/2024 12:00:00 AM
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Client Support Specialist
  • Doble is an ISO 008 Certified Company. Doble Engineering Company
  • Marlborough, MA
  • ** Client Support Specialist** **Job Category****:** Administrative Professionals HR,Pur,Sales,Mar **Requisition Number*...
  • 4/14/2024 12:00:00 AM
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Customer Service Representative
  • Boston Direct Inc.
  • Watertown, MA
  • Job Description Job Description We are currently hiring entry level customer service and sales individuals with a custom...
  • 4/14/2024 12:00:00 AM
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Territory Paint Sales Representative
  • Sherwin-Williams
  • Randolph, MA
  • The Sales Representative is responsible for developing sales in a specific geographic territory. Duties include prospect...
  • 4/1/2024 12:00:00 AM
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About Worcester, Massachusetts

Worcester has a total area of 38.6 square miles (100 km2), 37.6 square miles (97 km2) of land and 1.0 square mile (2.6 km2) (roughly 2.59%) of water. Worcester is bordered by the towns of Auburn, Grafton, Holden, Leicester, Millbury, Paxton, Shrewsbury, and West Boylston. Worcester is known as the Heart of the Commonwealth, because of its proximity to the center of Massachusetts. The city is about 40 miles (64 km) west of Boston, 50 miles (80 km) east of Springfield, and 38 miles (61 km) northwest of Providence, Rhode Island. The Blackstone River forms in the center of Worcester by the conflue...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$92,148 to $125,160
Worcester, Massachusetts area prices
were up 1.6% from a year ago
View detail

What does a Customer Retention Manager do?

Customer Retention Manager in Troy, NY
Making security moreaccessible than ever before, and backed by 24/7 customer support, ADT iscommitted to providing superior customer service with a focus on speed andquality of responsiveness, helping customers feel safer and empowered.
December 08, 2019
Customer Retention Manager in Las Vegas, NV
Optimity are looking for a technically minded project manager with relevant experience within a network technology service provider, to join a busy provisioning and projects team based in the heart of Shoreditch.
January 31, 2020
Customer Retention Manager in Pittsburgh, PA
The most common pitfall for businesses around the world is that they think that if they have a great product or service, then customer retention will follow naturally.
January 15, 2020