Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Please Note: Alaska Department of Labor (midtown) typing test (ACT WorkKeys Skill Assessment) will be acceptable as proof of the required 35 net words per minute. Typing test results must be current within the immediately previous one-year period. Please upload a copy of your typing test results (along with your resume).
Summary
Under direct supervision from Managers and direct instruction from Lead personnel, this entry-level position servesas the liaison between members and Chugach by attending to their service requests and providing them with quality customer service. Customer service representatives field questions, concerns and complaints from members; research problems, answer questions and offer solutions.
Reporting Relationships
Representative Duties
Customer Service
Consumer Accounting
Billing
Metering and Field Support
Miscellaneous
Relationships
Education
High School diploma or equivalent is required.
Experience
Six months of experience requiring public contact and service is preferred.
Job Knowledge/Skills/Abilities
Working Conditions
Work is conducted in a standard office environment. Some overtime may be required.
Chugach Electric Association is a member-owned cooperative, headquartered in Anchorage, Alaska's largest city. Anchorage itself sits at the base of the Chugach Mountains. Chugach is pleased to provide reliable, affordable power to more than 92,000 members from Anchorage to the northern Kenai Peninsula, and from Whittier on Prince William Sound to Tyonek on the west side of Cook Inlet. We service over 113,000 locations with 3,782 miles of transmission and distribution lines. We have many services that make it easy to power homes and businesses with Chugach.
Chugach's corporate vision:
Responsibly developing energy to build a clean, sustainable future for Alaska.
Chugach's corporate mission:
We provide safe, reliable, and affordable electricity through superior service and sustainable practices, powering the lives of our members.
Chugach's corporate values:
Guided by our values of safety, accountability, and sustainability, we are committed to serving our members, the community, and the Chugach team.
Equal Employment Opportunity
It is a policy of Chugach Electric Association, Inc., to recruit, hire, train, promote, and compensate persons without regard to race, color, religion, national origin, sex, marital status, pregnancy, parenthood, physical or mental disability, veteran's status, age, or any other classification protected by applicable, federal, state, or local law.
Chugach is also an affirmative action employer.
Health Benefits (Available through IBEW with the Alaska Electrical Trust Fund)
For more information, you can contact the IBEW Hall at 907-272-6571 or visit www.aetf.com
Financial Security
Life Insurance Benefits
Work, Life, Health