Customer Retention Representative jobs in Amarillo, TX

Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)

Recently Added Customer Retention Representative jobs

C
Customer Service Representative
  • City of Amarillo
  • Amarillo, TX FULL_TIME
  • Position Information

    Requisition Number
    S2220P

    Position Title
    Customer Service Representative

    Salary
    $13.50/hr

    Division
    Finance

    Department
    52100-Utility Billing

    Location
    Public Safety & Organizational Services

    Employment Type
    Full Time

    Hours/Days
    Monday through Friday, 8am to 5pm.

    FLSA Status
    Non-Exempt

    Classified/Unclassified
    Classified

    Grant Funded
    No

    Job Description
    Under the direct supervision, this position assists utility customers over the telephone, in person, by fax, and electronically by email while following departmental policies and procedures.
    Provides assistance in any and/or all aspects of starting, maintaining and closing utility accounts using applicable software including Hansen Information Technologies, Hummingbird Document Management, and Waypoint Electronic Billing.

    Knowledge, Skills, Abilities
    • Working knowledge of customer service techniques, database systems, web-based systems, billing systems and mobile dispatching systems
    • Ability to deal effectively with others in a courteous manner.
    • Ability to prepare and maintain accurate records.
    • Ability to speak in a clear and concise manner.
    • Ability to operate a variety of office equipment.
    • Ability to ask appropriate questions to obtain necessary information.
    • Ability to make sound judgments regarding customer issues.
    • Ability to apply and calculate various rates associated with City services.
    • Ability to operate a personal computer.
    • Ability to understand and operate a variety of computer programs simultaneously.
    • Ability to cope with heavy public traffic both in person and by phone with constant interruptions.
    • Provides back-up for Vital Statistics.
    • Ability to multi-task.

    Licenses/Certification

    Required Qualifications
    Requires a high school diploma or its equivalent.
    One to three year of administrative experience including public contact and basic office operation is required.
    Must have typing skills, 30wpm is preferred.
    Bilingual (English/Spanish) is a plus.

    Preferred Qualifications

    Physical Demands
    Requires considerable sitting and walking with occasional lifting of file drawers up to 10 lbs.

    Special Instructions Summary
    The City of Amarillo is home to approximately 200,000 people. We service 1,042 mile of streets, 2,018 acres of parks, 63,683 solid waste residential customers, 194,545 transit passengers.
    A job at the City of Amarillo is personally rewarding, here you can bring your talent, your ability, your sense of responsibility and your sense of personal pride knowing that you can make a difference.
    As an employee of the City of Amarillo you are contributing to the success of your city, and you are helping the community you live in. The parks in Amarillo, the roads your drive on, the emergency personnel who keep you safe all have one thing in common, we serve the citizens of Amarillo.
    Working for the City of Amarillo is inherently meaningful because the work we do is related to building and improving our community. Public service is where talented people come to serve together and make a difference and we look forward to showing you how rewarding a career in public service can be.

    EEO/ADA
    The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.

    The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.
  • 13 Days Ago
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C
Customer service representative
  • Corebridge Financial
  • Amarillo, TX FULL_TIME
  • Who we are Corebridge Financial helps people make some of the most meaningful decisions they’re ever going to make. We help them plan and take action to protect the future they envision, and respond t...
  • 14 Days Ago
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R
Bilingual Customer Service Representative
  • ResourceMFG
  • AMARILLO, TX FULL_TIME
  • Bilingual Customer Service Rep A Company That Works for You! ResourceMFG, an established and well-respected leader in logistics market, is searching for reliable individuals to join our team as Biling...
  • 15 Days Ago
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R
Customer Service Representative
  • ResourceMFG
  • AMARILLO, TX FULL_TIME
  • New Exciting Job Opportunity, Immediate start!Customer Service Representative in Amarillo Texas!A Company That Works for You! ResourceMFG, an established and well-respected leader in logistics market,...
  • 15 Days Ago
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P
Customer Service Representative
  • Pak-A-Sak
  • Pampa, TX FULL_TIME
  • Starting at $12.00 per hourAs a Customer Service Representative for Pak-A-Sak Convenience Stores, you will be responsible for many of the day-to-day operations involved in running a store. These may i...
  • 16 Days Ago
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P
Customer Service Representative
  • Pak-A-Sak
  • Dumas, TX FULL_TIME
  • Starting at $12.00 per hourAs a Customer Service Representative for Pak-A-Sak Convenience Stores, you will be responsible for many of the day-to-day operations involved in running a store. These may i...
  • 16 Days Ago
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0 Customer Retention Representative jobs found in Amarillo, TX area

About Amarillo, Texas

Amarillo (/ˌæməˈrɪloʊ/ AM-ə-RIL-oh) is the 14th-most populous city in the state of Texas, United States. It is also the largest city in the Texas Panhandle, and the seat of Potter County. A portion of the city extends into Randall County. The estimated population was 199,826 as of 2017. The Amarillo metropolitan area has an estimated population of 276,020 in four counties as of 2017. The metro population is projected to surpass 310,000 in 2020. Amarillo, originally named Oneida, is situated in the Llano Estacado region. The availability of the railroad and freight service provided by the Fort ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$31,462 to $40,675
Amarillo, Texas area prices
were up 1.2% from a year ago
View detail

What does a Customer Retention Representative do?

Customer Retention Representative in Greenville, MS
The Customer Retention Representative is part of a supportive, service-oriented team that.
November 29, 2019
Customer Retention Representative in Syracuse, NY
The specific duties of customer service representatives vary by industry.
January 04, 2020
Customer Retention Representative in Birmingham, AL
Receives calls to resolve basic and routine customer concerns in a timely and professional manner.
December 06, 2019