Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Are you a person who likes to solve problems and help others when they need it? Do you have strong relationship building skills and connect easily with others? If so, we are looking for talented people like you to join our team!
Customer Retention Specialist are an important member of our Retention team – they provide a positive customer experience and are the vital human connection to our business services. Team members support the Emerald Lawns business by receiving calls to resolve customer concerns in a timely, professional manner. They are problem solvers with good negotiation skills who are self-driven, motivated to meet goals and achieve the highest level of customer satisfaction.
A successful team member displays strong communication skills when resolving product/service issues by actively listening, clarifying the customer's concern, determining the cause of the problem, advising on the best solution, and expediting the correction or adjustment to the service. Customer Retention Specialist take ownership of customer concerns and provide timely follow-up to ensure the success of the resolution.
At Emerald Lawns, we create an environment where you’re empowered to do what you do best every day by providing opportunities for ongoing development and growth. You will receive guidance and plenty of support from our talented, super-smart colleagues and leadership team. By joining the Emerald Lawns crew, you will be part of a supportive team with a passion for best-in-class customer service.
If you enjoy connecting with customers to provide topnotch support and the role it plays in making a customer-centric team successful, we encourage you to apply today! Come have fun working for Senske and earning great pay along the way!
This is an hourly, non-exempt position.
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Must Haves:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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