Customer Retention Representative jobs in Austin, TX

Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)

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Customer Retention Specialist
  • Emerald Lawns
  • Round Rock, TX FULL_TIME
  • Are you a person who likes to solve problems and help others when they need it? Do you have strong relationship building skills and connect easily with others? If so, we are looking for talented people like you to join our team!

    Customer Retention Specialist are an important member of our Retention team – they provide a positive customer experience and are the vital human connection to our business services. Team members support the Emerald Lawns business by receiving calls to resolve customer concerns in a timely, professional manner. They are problem solvers with good negotiation skills who are self-driven, motivated to meet goals and achieve the highest level of customer satisfaction.

    A successful team member displays strong communication skills when resolving product/service issues by actively listening, clarifying the customer's concern, determining the cause of the problem, advising on the best solution, and expediting the correction or adjustment to the service. Customer Retention Specialist take ownership of customer concerns and provide timely follow-up to ensure the success of the resolution.

    At Emerald Lawns, we create an environment where you’re empowered to do what you do best every day by providing opportunities for ongoing development and growth. You will receive guidance and plenty of support from our talented, super-smart colleagues and leadership team. By joining the Emerald Lawns crew, you will be part of a supportive team with a passion for best-in-class customer service.

    If you enjoy connecting with customers to provide topnotch support and the role it plays in making a customer-centric team successful, we encourage you to apply today! Come have fun working for Senske and earning great pay along the way!

    This is an hourly, non-exempt position.

    The Perks:

    • Competitive hourly pay - Life is expensive! We believe in paying well.
    • Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career – we promote from within!
    • Do you want to work with your friend? We offer a referral bonus!
    • Affordable & competitive health care packages that include medical, dental, vision, life insurance, and pet insurance.
    • Company paid Life Insurance and company paid Short Term Disability
    • 401K with employer match after 6 months, 9 Company Paid Holidays, Paid Vacation (accrue up to 40 hours of vacation in your first year), Paid Sick Leave (accrue up to 40 hours of sick time in your first year)
    • Fun team celebrations year-round!
    • Ability to earn a flexible schedule based on performance!

    Must Haves:

    • High school diploma or the equivalent.
    • 1-2 years of experience in customer support role.
    • Friendly and dedicated to great customer service.
    • Ability to pass a pre-employment background screening and drug test (THC excluded).
    • Ability to prioritize, multi-task, work independently and as part of a team.
    • Must have the ability to work outside of normal scheduled hours, as needed to support the business needs.
    • Encourage a positive team atmosphere & willingness to help others!


    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  • 1 Day Ago

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Customer Retention Specialist
  • Senske Services
  • Round Rock, TX FULL_TIME
  • Are you a person who likes to solve problems and help others when they need it? Do you have strong relationship building skills and connect easily with others? If so, we are looking for talented peopl...
  • 3 Days Ago

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Customer Retention Specialist
  • ABC Home & Commercial Services
  • Austin, TX FULL_TIME
  • DescriptionABC Home & Commercial Services is seeking a quick-to-connect, socially poised individual who will thrive on achieving results quickly. This person should be able to handle a variety of chal...
  • 17 Days Ago

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Entry Level Sales and Customer Retention
  • Austin Sales & Marketing Co.
  • Austin, TX FULL_TIME
  • Job Description Job Description This is not a remote / hybrid role. About Us : At Austin Sales And Marketing, we pride ourselves on delivering unparalleled customer satisfaction through face to face m...
  • 1 Month Ago

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Director of Customer Marketing (LTV/Retention/Subscription/Remote)
  • Healthy Back Institute
  • Seattle, WA FULL_TIME
  • ARE YOU A DIRECT MARKETING ALL-STARLooking for a Fantastic Place to Call Home?If so, you will definitely want to keep reading…Hello… my name is Jesse Cannone, and I am the owner and CEO of The Healthy...
  • Just Posted

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Director of Customer Marketing (LTV/Retention/Subscription/Remote)
  • Healthy Back Institute
  • Salt Lake, UT FULL_TIME
  • ARE YOU A DIRECT MARKETING ALL-STARLooking for a Fantastic Place to Call Home?If so, you will definitely want to keep reading…Hello… my name is Jesse Cannone, and I am the owner and CEO of The Healthy...
  • 10 Days Ago

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0 Customer Retention Representative jobs found in Austin, TX area

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Customer Sales and Service Rep
  • Fong Agency
  • Austin, TX
  • Job Description Job Description Are you a dynamic, driven and customer focused individual with a side interest in digita...
  • 3/28/2024 12:00:00 AM

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Call Center Sales Retention Representative
  • Spectrum
  • Austin, TX
  • Good at finding solutions? Calm under pressure? You might be the perfect fit to help our customers! As a Call Center Sal...
  • 3/27/2024 12:00:00 AM

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CALL CENTER SALES RETENTION REPRESENTATIVE
  • Spectrum
  • Austin, TX
  • Job Description Job Description At a Glance: During training, our agents earn an average of $20.00 per hour, which inclu...
  • 3/27/2024 12:00:00 AM

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FT Customer Support - Work From Home>
  • Distru
  • Hutto, TX
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/27/2024 12:00:00 AM

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Tax Specialist II - Customer Service Representative: Motor Vehicle Assignment
  • Williamson County, TX
  • Georgetown, TX
  • Salary: $18.45 Hourly Location : Georgetown: 904 S. Main Street, TX Job Type: Full-Time Job Number: 14.02336 Department:...
  • 3/27/2024 12:00:00 AM

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Call Center Sales Retention Rep - $18 per Hour Plus Commission & Incentives
  • SPECTRUM
  • Austin, TX
  • Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings...
  • 3/25/2024 12:00:00 AM

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Member Services Coordinator
  • Curative HR LLC
  • Austin, TX
  • SUMMARY Curative wants to change the view on what a health plan can be. Born out of the pandemic, we created a health pl...
  • 3/25/2024 12:00:00 AM

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FT Customer Support - Work From Home>
  • Distru
  • Austin, TX
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/24/2024 12:00:00 AM

Austin is the capital of the U.S. state of Texas and the seat of Travis County, with portions extending into Hays and Williamson counties. It is the 11th-most populous city in the United States and the 4th-most populous city in Texas. It is also the fastest growing large city in the United States, the second most populous state capital after Phoenix, Arizona, and the southernmost state capital in the contiguous United States. As of the U.S. Census Bureau's July 1, 2017 estimate, Austin had a population of 950,715 up from 790,491 at the 2010 census. The city is the cultural and economic center ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$33,933 to $43,873
Austin, Texas area prices
were up 1.2% from a year ago

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