Customer Retention Representative jobs in Charleston, SC

Now offering Health insurance, 401k and bonus programs. K9 Resorts is a professional dog Resort seeking enthusiastic, fun and hard working Customer Service Professionals to join our growing team. Full time and Part time positions available. Max hourly rate includes Bonus Potential.

• We are a top-of-the-line dog resort and daycare looking for Customer Service Professional who love dogs, are enthusiastic positive team players who want to provide stellar service to our human and dog clients alike.
• You will need to possess strong customer service skills.
• You will be responsible for providing world class service to all our customers, human and dog alike, and have a thorough knowledge of each of our products/services.
• Exceptional communication and listening skills are required.

You will be the first point of customer interaction while also being a pivotal point in each dogs’ stay.

• Answering phones, booking reservations, providing tours, transferring dogs to and from their owners and answering any questions the customer may have are just some of the tasks you are responsible for
• Work tasks will also include feeding, cleaning and personal playtime with our furry guests.
• A positive attitude and ability to handle multiple challenges at once is a must, as is the ability to learn quickly.
• Previous experience is preferred but not required.
• Some weekend and holiday hours are required.

Responsibilities include but are not limited to:

• You will need to support the mission and goals of the business, assuring that all four-legged guests are cared for as if they were your own pets.
• You must have basic computer skills, and learn our point of sale system to manage pets coming and going from our resort.
• You will ensure that our building is always clean and presentable, and provide service that exceeds customer expectations.
• You will need schedule flexibility and be available to step in and help with any tasks needed including assisting the Pet Care Professionals when needed for cleaning and daycare monitoring.
• Your organization and attention to detail will help to ensure that all clients receive exceptional service!

Work Remotely - No

Job Types: Full-time, Part-time

Salary: Up to $18.00 per hour

Benefits:

• Health Insurance
• 401(k) matching
• Flexible schedule
• Paid time off
• Referral program

Weekly day range:

• Weekend availability

Work setting:

• In-person

Job Types: Full-time, Part-time

Job Types: Part-time, Full-time

Pay: Up to $18.00 per hour

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off
• Referral program

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to commute/relocate:

• Mount Pleasant, SC 29464: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person