Customer Retention Representative jobs in Fremont, CA

Established since 1948, Nakamichi soundbar products are state-of-the-art and #1 rated in the world. We are expanding rapidly and are looking for full time team players who wants to grow with the company. While there’s plenty of room for all kinds of personalities and skill sets to succeed, there are certain qualities that will help you thrive here. Like a never-accept-less work ethic. A relentless craving to push past your limits and try new things. The smarts and the humble confidence to take on big challenges, make mistakes fast and early, embrace feedback and follow thru with effective and creative solutions. A fearless willingness to defend great work.

Position summary

The position of customer courtesy representative consists of developing relationships with both prospective and existing customers, being the first line of contact for customers with technical issues, providing support, and generating positive customer reviews.

Essential duties and responsibilities

-Managing incoming calls and customer service inquiries; providing appropriate solutions within tight time limits to exceed customer expectations;

-Refurbishing, reselling and shipping returned products from retailers (25-30% of the workload);

-Generating positive product reviews for company’s product soundbar lineup;

-Generating sales leads by providing prompt and personalized answers to inquiries via our support site, Ebay, email and telephone;

-Prompting customers to write reviews after resolving technical issues;

-Coordinating with supervisor on handling important customer complaints

Qualifications and requirements

 A college degree or equivalent preferred not required

 Available to work flexible schedule to support business needs, including Saturdays.

 Prior technical knowledge in home audio and consumer electronics is a plus
 Ability to give full attention to what other people are saying, and to actively look for ways to help customers
 Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions
 Excellent written and verbal communication skills a must
 Microsoft Outlook, Excel and Word skills
 Ability to lift 40 pounds (audio systems) required

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year Bonus'
'
Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person
• Office

Education:

• Associate (Preferred)

Ability to Relocate:

• San Jose, CA 95138: Relocate before starting work (Required)

Work Location: In person