Customer Retention Representative jobs in Lowell, MA

Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)

Recently Added Customer Retention Representative jobs

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Customer Service Representative
  • Humanetics Group
  • Chelmsford, MA FULL_TIME
  • Sensor Intelligence for Critical Environments
    Humanetics Sensors' technologies help customers address unique needs in precision micro-engineering, fiber optics, and sensor design, application and assembly. Its cutting-edge solutions include laser-based engineering automation, custom strain gauge sensors, and specialized fiber optics used in critical and harsh environments. Associated applications are used in hi-tech fast growth sectors such as biomedical, aerospace, defense, industrial, energy, telecoms and semi-conductor manufacturing.
    Humanetics Sensors operates across a wide number of hi-tech fast growth sectors such as biomedical, aerospace, defense, industrial, energy, telecoms and semi-conductor manufacturing. Our expertise in delivering world class technical solutions, which often have never been done before is what sets us apart.

    Customer Service Representative receives and coordinates information on customer needs including quotations, orders, lead times, delivery information etc.; coordinates with engineering, production, accounting departments and management when necessary.

    Key Role Deliverables:
    • Coordinates information on requests for quotations, orders and lead times from internal (HITEC Engineers, production personnel) and external customers. Relays pertinent information.
    • Coordinates with other departments in handling purchase orders and providing service to customers.
    • Achieves and maintains rapport with customers and works towards giving best possible customer service.
    • Uses Syteline (CSI) ERP System and Salesforce (CRM system) to record and retrieve customer information, stock status, purchase order status, enter and make changes on customer sales orders, performs daily invoice run, prints daily pack slips and coordinates shipment method and necessary paperwork for each customer order.
    • Administers quotations, sales order requests set up by engineers.
    • Ensures that correct information is used for retrieving and inputting information into ERP System.
    • Acknowledges purchase orders and order information to customers.
    • Performs follow ups on quotations, customer inquiries and shipments. Tracks all follow ups on spreadsheets and in customer relationship database as needed.
    • Handles needs of Sales representatives (information requests, bookings and sales reports, literature requests).
    • Checks with Accounting Department concerning credit status and assists with credit issues as needed.
    • Assists Accounting with Collection of Past Due Accounts.
    • Relays delivery status and coordinates shipment information, maintains on time delivery status in Syteline (CSI10) ERP System.
    • Assigns RMA numbers for returns and administers appropriate paperwork and information.
    • Acts as Front Desk Support – (Visitors, Mail and other required activities)
    • Performs administrative duties as assigned.
    • Answering Teams Phone System – Operator and Personal Lines
    Experience:
    • High school diploma or general education degree (GED)
    • Intermediate knowledge of Outlook, MS Office (Word, Excel, PowerPoint)
    • Experience with ERP and CRM applications.
    HITEC Sensor Developments provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital or parental status, sex (wages), genetics, national origin, disability, age, protected military or veteran status, disability or any other classification protected by federal, state or municipal law.

    If you need accommodation to access our career page, please contact our Human Resources Department via email at hr@hitecsensors.com or call 978-742-9032.
  • 14 Days Ago
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Customer Service Representative
  • The Parents Estate Planning Law Firm, PC
  • Acton, MA FULL_TIME
  • We’re seeking a positive, personable Customer Service Representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent custom...
  • 16 Days Ago
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Customer Service Representative
  • MACOM Technology Solutions Holdings, Inc.
  • Lowell, MA FULL_TIME
  • Company Overview:Headquartered in Lowell, Massachusetts, MACOM is certified to the ISO9001 international quality standard and ISO14001 environmental management standard. MACOM has multiple design cent...
  • 17 Days Ago
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Customer Service Representative
  • tremezzo pizzeria
  • Wilmington, MA PART_TIME
  • Manage large amounts of incoming phone calls Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication proc...
  • 17 Days Ago
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Customer Service Representative
  • Rose International
  • Littleton, MA FULL_TIME
  • Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduce...
  • 18 Days Ago
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Customer Service Representative
  • CEI Group
  • Wilmington, MA FULL_TIME
  • Job DetailsCustomer Service Representative (Onsite ) Will be processing customer returns. Strong Computer Skills: Basic Microsoft.Microsoft Dynamics AXAbility to identify damaged items that should be ...
  • 19 Days Ago
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0 Customer Retention Representative jobs found in Lowell, MA area

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Claims Customer Relationship Consultant
  • Zurich Insurance Group
  • Boston, MA
  • ** Claims Customer Relationship Consultant** 80529 We are seeking a Claims Customer Relationship Consultant to focus on ...
  • 4/23/2024 12:00:00 AM
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Customer Service Representative - Work from Home
  • Standard American Solar
  • Quincy, MA
  • Job Description Job Description We are looking for an enthusiastic individual for our full time customer service role wi...
  • 4/23/2024 12:00:00 AM
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Customer Support Specialist
  • ConstructSecure, Inc.
  • Burlington, MA
  • **Customer Support Specialist** at ConstructSecure Burlington, MA ConstructSecure is the Partner Elevation Platform for ...
  • 4/22/2024 12:00:00 AM
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Sr. Customer Success Renewal Manager
  • Smartsheet
  • Boston, MA
  • As Senior Customer Success Renewal Manager , you will support the Customer Success Organization in driving a portfolio o...
  • 4/22/2024 12:00:00 AM
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Assistant Director of Residence Life & Community Standards/Residence Director
  • Emmanuel College
  • Boston, MA
  • Job Description: The Assistant Director serves as a critical leader in fostering a campus culture in which differences a...
  • 4/21/2024 12:00:00 AM
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Customer Service Specialist
  • The Saatva Company
  • Boston, MA
  • Saatva is the Direct-to-consumer luxury mattress and home furnishings brand that aspires to help every consumer get a gr...
  • 4/21/2024 12:00:00 AM
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Customer Service Representative
  • Boston Direct Inc.
  • Watertown, MA
  • Job Description Job Description We are currently hiring entry level customer service and sales individuals with a custom...
  • 4/19/2024 12:00:00 AM
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Customer Service Representative
  • Moxie Management
  • Waltham, MA
  • We pride ourselves on our competitive, but extremely friendly and family-oriented work environment. Our culture promotes...
  • 4/19/2024 12:00:00 AM
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About Lowell, Massachusetts

Lowell is a city in the U.S. Commonwealth of Massachusetts. Located in Middlesex County, Lowell (along with Cambridge) was a county seat until Massachusetts disbanded county government in 1999. With an estimated population of 109,945 in 2014, it is the fourth-largest city in Massachusetts, and the second-largest in the Boston metropolitan statistical area. The city is also part of a smaller Massachusetts statistical area called Greater Lowell, as well as New England's Merrimack Valley region. Incorporated in 1826 to serve as a mill town, Lowell was named after Francis Cabot Lowell, a local fi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$37,761 to $48,819
Lowell, Massachusetts area prices
were up 1.6% from a year ago
View detail

What does a Customer Retention Representative do?

Customer Retention Representative in Greenville, MS
The Customer Retention Representative is part of a supportive, service-oriented team that.
November 29, 2019
Customer Retention Representative in Syracuse, NY
The specific duties of customer service representatives vary by industry.
January 04, 2020
Customer Retention Representative in Birmingham, AL
Receives calls to resolve basic and routine customer concerns in a timely and professional manner.
December 06, 2019