Customer Retention Representative jobs in Norfolk, VA

Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)

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Full Time Customer Retention Agent
  • Life Protect 24 7 Inc
  • Norfolk, VA FULL_TIME
  •  
    Your mission is helping others. 

    Your passion is sales. 
    Nice to meet you.


    Life Protect 24/7 is an inbound sales call center searching for full-time self-motivated, high performing individuals with a desire to advocate for others, challenge themselves, and become leaders in sales. If this sounds like you, you are a great candidate for our Rentention Department.

    Available Schedules/Shifts: 

    Schedule:

    • 9am-7pm Monday,

    • 10am-7pm Tuesday - Friday, and

    • 9am-5pm every other Saturday

    How will you do that?

    Here at Life Protect 24/7, we provide medical security alert devices to those in need. You will receive calls from a variety of customers who are trying to get connected with a medical, billing, or health related business. This creates an opportunity to share our device with those who may need it and not even know it! Our devices support the rescue of over 5,000 lives every month.

    Retention Agents are the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat call center work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. Retention Agents will effectively educate exsiting customers about the importance of keeping product while bringing integrity and customer satisfaction to every interaction. Building rapport and establishing relationships with our customers is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.  


    What we offer:  

    • Competitive Pay

    • Weekly Pay

    • Paid Training

      • Full Time Training: Monday-Friday 4pm-10pm

    • Paid OT on Saturdays

    • Paid Time Off

    • Medical, Dental, Vision, AD&D, and Life Insurance

    • HSA Options

    • 401k with Company Match

    • Employee Development Program

    • Employee Product Discount

    • Beautiful Call Center Work Space

    • Convenient access to walking trails and Norfolk Premium Outlets

     

    What you offer:

    • Must be at least 18 years of age

    • High school diploma or equivalent

    • Sales experience and/or call center environment experience

    • Strong communication skills (verbal, written, and interpersonal)

    • A customer focused approach with adaptability to new situations 

    • Ability to multitask, prioritize and manage time 

    • Motivation, and desire to achieve powered by YOU!


    Pay: $16.50 HR plus commission; earning potential for motivated representatives $44,000 with commissions

    • Positions start at $16.50


    Choose from one of the Available Schedules/Shifts: 

    Schedule:

    • 9am-7pm Monday,

    • 10am-7pm Tuesday - Friday, and

    • 9am-5pm every other Saturday


    If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.

    Glad we met!


    We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We are an E-Verify company.


    Job Type: Full-time

    After applying a recruiter will reach out ot in 2-3 business days via email or phone. 


  • 1 Month Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Norfolk, VA FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 18 Days Ago

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Customer Service Representative I
  • Hampton Roads Transit
  • Norfolk, VA FULL_TIME
  • Salary: $31,200 Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; loca...
  • 18 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Elizabeth, NC FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 19 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Portsmouth, VA FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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Customer Service Representative
  • Liberty Military Housing
  • Portsmouth, VA FULL_TIME
  • Overview Liberty Military Housing – Own your passion for service! At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-main...
  • 20 Days Ago

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0 Customer Retention Representative jobs found in Norfolk, VA area

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FT Customer Support - Work From Home>
  • Distru
  • Portsmouth, VA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/28/2024 12:00:00 AM

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FT Customer Support - Work From Home>
  • Distru
  • Hampton, VA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/28/2024 12:00:00 AM

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FT Customer Support - Work From Home>
  • Distru
  • Suffolk, VA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/28/2024 12:00:00 AM

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General Manager Operations
  • Premier Staffing Solution
  • Norfolk, VA
  • Position Summary: The Marine HR will supervise crewing agents and marine personnel department daily operations; coordina...
  • 3/28/2024 12:00:00 AM

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Office Services Coordinator
  • CBRE
  • Norfolk, VA
  • Office Services Coordinator Job ID 159614 Posted 19-Mar-2024 Service line Advisory Segment Role type Full-time Areas of ...
  • 3/26/2024 12:00:00 AM

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Environmental Manager
  • Titan America
  • Norfolk, VA
  • Titan America, LLC, is a leading environmentally and socially progressive heavy building materials company located in th...
  • 3/25/2024 12:00:00 AM

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FT Customer Support - Work From Home>
  • Distru
  • Chesapeake, VA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/24/2024 12:00:00 AM

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FT Customer Support - Work From Home>
  • Distru
  • Newport News, VA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 96 square miles (250 km2), of which 54 square miles (140 km2) is land and 42 square miles (110 km2) (43.9%) is water. Norfolk is located at 36°55′N 76°12′W / 36.917°N 76.200°W / 36.917; -76.200 (36.8857° N, 76.2599° W) The city is located at the southeastern corner of Virginia at the junction of the Elizabeth River and the Chesapeake Bay. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the United States, with an estimated...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$32,488 to $42,004
Norfolk, Virginia area prices
were up 1.2% from a year ago

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