Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Your passion is sales.
Nice to meet you.
Life Protect 24/7 is an inbound sales call center searching for full-time self-motivated, high performing individuals with a desire to advocate for others, challenge themselves, and become leaders in sales. If this sounds like you, you are a great candidate for our Rentention Department.
Available Schedules/Shifts:
Schedule:
9am-7pm Monday,
10am-7pm Tuesday - Friday, and
9am-5pm every other Saturday
How will you do that?
Here at Life Protect 24/7, we provide medical security alert devices to those in need. You will receive calls from a variety of customers who are trying to get connected with a medical, billing, or health related business. This creates an opportunity to share our device with those who may need it and not even know it! Our devices support the rescue of over 5,000 lives every month.
Retention Agents are the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat call center work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. Retention Agents will effectively educate exsiting customers about the importance of keeping product while bringing integrity and customer satisfaction to every interaction. Building rapport and establishing relationships with our customers is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.
What we offer:
Competitive Pay
Weekly Pay
Paid Training
Full Time Training: Monday-Friday 4pm-10pm
Paid OT on Saturdays
Paid Time Off
Medical, Dental, Vision, AD&D, and Life Insurance
HSA Options
401k with Company Match
Employee Development Program
Employee Product Discount
Beautiful Call Center Work Space
Convenient access to walking trails and Norfolk Premium Outlets
What you offer:
Must be at least 18 years of age
High school diploma or equivalent
Sales experience and/or call center environment experience
Strong communication skills (verbal, written, and interpersonal)
A customer focused approach with adaptability to new situations
Ability to multitask, prioritize and manage time
Motivation, and desire to achieve powered by YOU!
Pay: $16.50 HR plus commission; earning potential for motivated representatives $44,000 with commissions
Choose from one of the Available Schedules/Shifts:
Schedule:
9am-7pm Monday,
10am-7pm Tuesday - Friday, and
9am-5pm every other Saturday
If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.
Glad we met!
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We are an E-Verify company.
Job Type: Full-time
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