Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
**HYBRID/REMOTE OUTBOUND TELEPHONE REPRESENTATIVE POSITION**
*PAID TRAINING-EQUIPMENT PROVIDED*
Who we are:
American Customer Care (ACC) is seeking to hire individuals who have a passion for helping people. Re-imagine the meaning of work life, teamwork and service when you become a part of our Contact Center team. We believe the key to our success is the exceptional people, exceptional tools, exceptional training, and most importantly, exceptional expectations that we require to serve our clients well. We are redefining customer service. Thats why we hand pick the best to deliver a new level of service leading to amazing experiences.
Our Telephone Representatives contact business professionals throughout the U.S. to conduct marketing research surveys. We do not sell anything.
You must be able to work in our Altoona office for our Training/Nesting Period. This is a two-week period. Once that is complete, this position is completely remote. Our office is located at 201 Cayuga Avenue Altoona, PA 16602.
If you are interested in joining a casual, fast paced, work environment and learning more about these job opportunities apply today! Starting pay for this position is $12/hour. Great Part Time and Full Time shifts - all Monday through Friday. You can also receive production and attendance bonuses that are up to an extra $2.50/hour!
WHY US?
We inspire and develop employees to be their best
We create experiences that inspire and make a difference
Home Environment and Workspace:
Dedicated home office workspace, preferably a separate room with its own door
Adequate space to set up the workstation
Ability to hardwire internet, plug directly into your router
Agents are responsible for maintaining the workspace in a safe condition
Personal disruptions are not allowed during scheduled hours and should not be audible in background noise.
You are scheduled on the phone throughout the entirety of your shift. It’s essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.