Customer Retention Representative jobs in Rock Island, IL

Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)

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Customer Service Representative I - Full Time
  • Dohrn Transfer -Customer Service Representative I
  • Rock Island, IL FULL_TIME
  • Customer Service Representative I - Full Time

    Apply Now

    Description/Job Summary

    Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry.

    Dohrn is currently seeking a Full Time Customer Service Representative at our Corporate office in Rock Island, IL.

    Hours: Monday - Friday, 7:00am to 4:30pm

    Pay: $17.60/Hour

    Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more.

    POSITION SUMMARY:

    To provide exceptional Customer Service.

    MINIMUM REQUIREMENTS

    • High School education or equivalent
    • Valid Driver License
    • Excellent Customer Service & Telephone Etiquette
    • Excellent communication skills- verbal and written
    • Excellent Mindset
    • Detail-oriented
    • 45-50 WPM typing skills
    • Proficient in Microsoft Excel
    • Ability to work in a team as well as independently
    • Excellent attendance


    ESSENTIAL FUNCTIONS:

    • Field inbound calls, emails and chats providing exceptional Customer Service
    • Monitor the call queues to ensure that department is meeting goal times
    • Respond to inquiries with excellent verbal & written communication skills
    • Trace and monitor accounts to ensure on-time delivery
    • Assist with scheduling pickup request
    • Educate, when possible, self-service options available to Customers
    • Problem-solve customer issues that arise throughout the day
    • Backfill Receptionist
      • Answer all phone calls coming into the Corporate Office by operating the switchboard
      • Greet Visitors and applicants as they enter and assist them with their needs
      • Stuff and mail all paper invoices to customers
      • Prepare weekly timecards and various outgoing mailings
    • Perform other duties as needed
    WORKING CONDITIONS/PHYSICAL REQUIREMENTS
    • Primarily sedentary work, which involves sitting most of the time 
    • May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects   
    • The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;  
    • Visual Acuity including regular use of items including a computer screen or monitor
    • Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
    • Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others

    To navigate to the Dohrn Transfer Career Center and apply for this position, please go to dohrntransfer.balancetrak.com and select the Rock Island, IL location.

    Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.

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Customer Retention Manager
  • Arona Home Essentials
  • Burlington, IA FULL_TIME
  • Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are built on a foundation of excellence, customer focus, quality products and service...
  • 2 Days Ago

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Customer Service Representative
  • The Habegger Corporation - Illinois/Iowa Regional...
  • Rock Island, IL FULL_TIME
  • The Habegger Corporation in Rock Island, IL is looking to hire a full-time Customer Service Representative to provide day-to-day support for our HVAC customers. Do you have exceptional multitasking sk...
  • 20 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Wapello, IA FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 22 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Rock Island, IL FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 24 Days Ago

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Curing Customer Service Representative
  • Barry Wehmiller Companies Inc
  • Mediapolis, IA FULL_TIME
  • About Us: Headquartered in St. Louis, MO, USA, Afinitas is the global market leader for pipe and precast concrete equipment, forming systems and concrete accessories used to build the world’s critical...
  • 24 Days Ago

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0 Customer Retention Representative jobs found in Rock Island, IL area

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Customer Service Representative - Quad Cities
  • RK Management Consultants, Inc. (RKMC)
  • Moline, IL
  • Job Duties: The Enterprise Contact Center team provides front-line technical support / information / solutions to custom...
  • 3/29/2024 12:00:00 AM

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FT Customer Support - Work From Home>
  • Distru
  • Bettendorf, IA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/29/2024 12:00:00 AM

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Educational Advisor & Success Coach
  • Black Hawk College
  • Moline, IL
  • Salary: $38,552.00 - $42,298.00 Annually Location : Quad Cities Campus - Moline, IL Job Type: Full-Time Staff Job Number...
  • 3/29/2024 12:00:00 AM

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Customer Sales & Service Representative I
  • Mediacom Communications Corporation
  • Quad Cities, IL
  • Position: Customer Sales & Service Representative I Who we are: Since 1995, Mediacom Communications has become a coast-t...
  • 3/28/2024 12:00:00 AM

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Company Driver Bulk Over the Road
  • Truckjobseekers
  • Moline, IL
  • **CDL-A Company Drivers in Moline, IL** **Let Buchheit Help Drive Your Success** **Top Drivers Earn up to $90,000 or Mor...
  • 3/28/2024 12:00:00 AM

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Retail Salesperson
  • Bridgestone America, Inc.
  • Moline, IL
  • **Retail Salesperson** Employee: Regular : Part time Location: Moline , IL Team: Retail : 2021_33022 Zip Code: 61265 Pos...
  • 3/27/2024 12:00:00 AM

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Account Director
  • EMCOR Facilities Services
  • Davenport, IA
  • About Us: EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial spa...
  • 3/26/2024 12:00:00 AM

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Territory Manager
  • Vestis
  • East Moline, IL
  • OVERVIEW: The Territory Manager has responsibility of an assigned service territory with direct supervision of route rep...
  • 3/26/2024 12:00:00 AM

Rock Island is a city in and the county seat of Rock Island County, Illinois, United States. The original Rock Island, from which the city name is derived, is the largest island on the Mississippi River. It is now called Arsenal Island. The population was 39,018 at the 2010 census. Located on the Mississippi River, it is one of the Quad Cities, along with neighboring Moline, East Moline, and the Iowa cities of Davenport and Bettendorf. The Quad Cities has a population of about 380,000. The city is home to Rock Island Arsenal, the largest government-owned weapons manufacturing arsenal in the U...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$32,343 to $41,816
Rock Island, Illinois area prices
were up 1.3% from a year ago

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