Customer Retention Representative jobs in Salinas, CA

GreenWaste has been an industry leader in recycling and waste diversion for more than 35 years, specializing in all aspects of material collection and processing, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste industry. Our business was founded on principles of environmental sustainability and innovation is a cornerstone of our ongoing operations and growth strategy. We provide collection services to more than 300,000 customers in 20 municipalities, process materials from 50 jurisdictions, operate 18 separate processing lines across 10 locations and widely recognize that our most valuable asset is our nearly 1,000 employees. Longevity and job satisfaction are high, and we proudly offer promotional opportunities, valuable training, great benefits, an atmosphere of camaraderie and respect at all levels.

We are seeking a successful Customer Service Representative to join our team to assist our organization in providing a successful work environment where our employees can be safe, thrive and give their personal best each day. This position is expected to work out of our Marina office at 14207 Del Monte Blvd. in Marina, CA [and some job-related travel may be required].

• Managing and answering large amounts of customer service calls/questions and resolving calls in a timely manner.
• Schedule deliveries, exchanges, and removals of containers
• Documenting all customer service in our company specific database
• Maintaining customer records by updating account information
• Emailing/mailing service information to our customers
• Data entry duties/reporting
• Process credit card payments