Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Gypsum Express Ltd, a long-established trucking company in Baldwinsville, NY, is in need of a customer service person to work in their operations department. General duties would include Customer and Driver contact, data entry, and use of customer-based portals for scheduling as well as acceptance of loads. The position is full-time, Monday thru Friday, with a full benefit package.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
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Weekly day range:
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Work Location: In person
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0 Customer Retention Representative jobs found in Syracuse, NY area