Customer Retention Supervisor jobs in Appleton, WI

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Customer service supervisor
  • Envoy Air
  • Appleton, WI FULL_TIME
  • Overview

    Who we are :

    Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career?

    If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

    Salary Range - $32,000 - $43,652

    We offer :

    • Amazing employee flight privileges within the American Airlines global network
    • Training and development programs to take your career to the next level
    • Comprehensive health and life benefits (subject to location)

    Responsibilities

    How will you make an impact?

    Responsibilities

    • Coordinate the day-to-day station operations by leading and organizing the activities of Agents / Clerks to ensure a safe working environment and on-time dependability.
    • Ensure adequate operational coverage; responsible for scheduling and manpower utilization
    • Maintain a safe, dependable and consistent operation
    • Conduct Agent observations
    • Schedule and administer local training including new hire training
    • Investigates and resolves operational issues as well as customer service issues
    • Will be provided company uniforms and must adhere to uniform policy
    • Participates on operational conference calls, station audits and prepares various reports
    • Maintains records such as time and attendance, personnel files and performance
    • Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.

    Create a positive start to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experienceUse appropriate reservation / ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate feesInform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongingsGuide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-timeLoad, unload, sort, and appropriately transfer passenger baggage, cargo / freight, and company materialsSome of these items can weigh up to 75 lbs.

    Drive ground equipment such as tugs to help the plane push in / out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flightCollaborate with the internal team to ensure a safe and on-time departureMay clean the interior of the aircraft, clean and service aircraft lavatories, and / or work in the Baggage Service Office to track the location of baggage

    For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip :

    EnvoyOversight

    Qualifications

    Who are we looking for?

    Requirements

    In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines.

    Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment.

    The ability to demonstrate qualities of leadership, initiative, and judgment are essential.

    Position Requirements

    • Minimum Age : 18
    • High school diploma or GED equivalent
    • Must possess a valid state driver’s license; some license restrictions may prohibit a candidate from being eligible for this position
    • Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
    • Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
    • Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
    • Must be able to perform all duties in various weather conditions and time constraints
    • Ability to read, write, fluently speak and understand the English language
    • Possess the legal right to work in the United States

    Position Preferences

    • A minimum of one year of customer service experience
    • Some locations may desire previous airline experience including working knowledge of an airline’s ticketing system and / or ramp operations

    Additional Details

    • Tattoos, body piercings and / or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
    • Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
    • Candidates must be able to secure appropriate airport authority and / or US Customs security badges, in addition to clearing other airport related requirements, if applicable
    • In locations handling US mail, must be able to pass a US Postal Service background check

    Please note : The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position.

    Duties and expectations may be subject to change at any time.

    Envoy Air is an Equal Opportunity Employer Minorities / Women / Veterans / Disabled.

    Need help finding the right job?

    Last updated : 2024-03-03

  • 26 Days Ago

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Customer Experience Supervisor
  • Wabash
  • Fond du Lac, WI FULL_TIME
  • As a Customer Experience Supervisor, you will be responsible for communicating critical action plans within your team, as well as developing solutions and solving problems to build relationships, grow...
  • 10 Days Ago

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Supervisor, B2B Customer Service
  • kohler
  • Kohler, WI FULL_TIME
  • Location: Hybrid at Kohler, WI OpportunityUnder the direction of Manager, B2B Customer Service Operations, supervise all administrative functions and performance management of the assigned B2B Custome...
  • 11 Days Ago

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Supervisor, Customer Services
  • Envoy Air Inc.
  • Appleton, WI FULL_TIME
  • Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Co...
  • 1 Month Ago

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Cook- Retention Bonus
  • Fond du Lac County
  • Fond Du Lac, WI PART_TIME
  • Under general supervision, prepares and cooks variety of foods in accordance with planned menus and special diets and assists in assigning work to food service workers as may be necessary.The followin...
  • 2 Days Ago

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Certified Nursing Assistant- Retention Bonus
  • Fond du Lac County
  • Fond Du Lac, WI OTHER
  • The nursing assistant works under the supervision of the unit charge nurse, performing resident care duties and nonprofessional services that assist the residents in meeting their activities of daily ...
  • 2 Days Ago

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0 Customer Retention Supervisor jobs found in Appleton, WI area

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Mental Health Technician (CCS-Adult) - 2nd Shift
  • Outagamie County, WI
  • Appleton, WI
  • Salary : $49,358.40 - $55,556.80 Annually Location : Appleton, WI Job Type: Full-time Job Number: 2402857 Department: DH...
  • 3/28/2024 12:00:00 AM

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Operating Room Supervisor
  • Thedacare
  • Appleton, WI
  • Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion t...
  • 3/28/2024 12:00:00 AM

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Emergency Room RN Supervisor
  • Thedacare
  • Appleton, WI
  • Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion t...
  • 3/28/2024 12:00:00 AM

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RN Clinical Supervisor
  • Thedacare
  • Appleton, WI
  • Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion t...
  • 3/28/2024 12:00:00 AM

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Therapist (No Nights, Weekends, or Holidays)
  • Rogers Behavioral Health
  • Appleton, WI
  • *$2,000.00 Retention bonus available! (In-training licensure) *$4,000.00 Retention bonus available! (Fully licensed) The...
  • 3/27/2024 12:00:00 AM

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Mental Health Counselor (Monday-Friday, Days)
  • Rogers Behavioral Health
  • Appleton, WI
  • *$2,000.00 Retention bonus available! (In-training licensure) *$4,000.00 Retention bonus available! (Fully licensed) The...
  • 3/26/2024 12:00:00 AM

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Therapist
  • Rogers Behavioral Health
  • Menasha, WI
  • *$2,000.00 Retention bonus available! (In-training licensure) *$4,000.00 Retention bonus available! (Fully licensed) The...
  • 3/26/2024 12:00:00 AM

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Mental Health Counselor
  • Rogers Behavioral Health
  • Menasha, WI
  • *$2,000.00 Retention bonus available! (In-training licensure) *$4,000.00 Retention bonus available! (Fully licensed) The...
  • 3/26/2024 12:00:00 AM

Appleton is a city in Outagamie (mostly), Calumet, and Winnebago counties in the U.S. state of Wisconsin. One of the Fox Cities, it is situated on the Fox River, 30 miles (48 km) southwest of Green Bay and 100 miles (160 km) north of Milwaukee. Appleton is the county seat of Outagamie County. The population was 72,623 at the 2010 census. Of this, 60,045 were in Outagamie County, 11,088 in Calumet County, and 1,490 in Winnebago County. Appleton is the principal city of the Appleton, Wisconsin Metropolitan Statistical Area, which is included in the Appleton-Oshkosh-Neenah, Wisconsin Combined Sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$56,973 to $81,797
Appleton, Wisconsin area prices
were up 1.3% from a year ago

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