Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Job Title: Administrative Associate
Location: Morgan City LA
Duration:12 months
Description:
Job Description:
Coordinates documents and gathers and inputs data related to assigned administrative support duties for a team, department, function or other organizational leader/group. Performs activities under a moderate degree of supervision.
Key Responsibilities: Assist/Supports Service Supervisor in maintaining records and tracking parts and services. Provides administrative support by conducting research, preparing statistical reports and addressing routine information requests.
Gathers, compiles and verifies information and enters it accurately into documents such as reports, presentations or forms; and office systems such as databases or spreadsheets.
Assists with data collection, data entry and report generation on various departmental related activities.
Assists with associate functions such as preparing correspondence, receiving visitors, arranging conference calls and scheduling meetings.
Responds to, or redirects, routine inquiries from external or internal sources about the organization/department, its activities, or processes so callers/visitors are answered promptly and accurately.
Prepares documentation for payment of vendors, suppliers and other third parties as applicable; submits documentation and enters request for payments into accounting system; responds to inquiries from accounts payable and payees. Documents and maintains departmental policies and procedures.
Participates as a team member on departmental related business improvement assignments and projects as needed. Performs other routine administrative activities as needed per the established procedures of the organization and/or department.
Preferred Qualifications
Experience with Parts and Service is preferred but not required.
Work Experience with Microsoft Office, Outlook, Excel and related programs.
Working Conditions
High paced work environment
Mainly office work with occasional warehouse support with organization of warranty parts.
8-5 Monday - Friday with occasional overtime.
Office located in Morgan City, LA
Job Type: Contract
Pay: $28.92 per hour
Schedule:
Experience:
Ability to Relocate:
Work Location: In person
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