Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Join the Stratosphere Quality Team!
Stratosphere Quality cultivates a positive organizational work environment, where employees are compelled to perform their best.
Our team enjoys rewarding and meaningful work in a wide range of manufacturing work environments.
Begin a rewarding career today and envision yourself at work with Stratosphere Quality.
Rate of pay: $21/HR Overtime
Top 10 Reasons to work for Stratosphere Quality:
Vacation Time
Start accruing PTO on Day One
Benefits
Medical Benefits, Life Insurance, & 401k all after 60 days
Advancement Opportunities
After just 90 days of Employment
Referral Program
Earn $200 per referral!
SQ Rocs
Be rewarded for your hard work
President's Club
Be recognized for your hard work
Service Awards
1yr, 5yrs, and 10 yrs
Shutdown Savings
Save wages for a rainy day
Reimbursement Program
New Equipment on Us!
New Tech
Learn and Work with our newest Technology Platforms
Project Supervisor Job Summary
Project Supervisors are responsible for project set up, managing customer deliverables andteam member expectations and general supervision. Ongoing training with team to maintainconsistent work and communication with customers and employees. Project Supervisors travelto the manufacturing plants, where the parts are being made or the warehouses where the partsare being stored to supervise our teams of quality inspectors.
Project Supervisors create an atmosphere where the individual is recognized and foster an environment for employee growth. Project Supervisors work together with their teams and customers to solve problems.
Stratosphere Quality’s vision is to be the Leading Global Provider of Premium Inspection and Quality Assurance Services. We will create an atmosphere where we recognize the individual, work together to solve problems and foster an environment for employee growth.
Project Supervisor Job Responsibilities & Duties
Project Supervisor Job Qualifications & Skills
Requirement:
Must have a valid Driver's License
May require:
Travel to customer facility on short notice
Amount of travel could be up to 75%, including overnight
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0 Customer Retention Supervisor jobs found in Benton Harbor, MI area