Customer Retention Supervisor jobs in Clarksville, TN

Position: Customer Service Supervisor

Qualification & Requirements:

• Customer Service experience in a manufacturing environment preferred.
• Strong, hands-on ERP knowledge is required (SAP preferred)
• Intermediate to advanced Excel knowledge required.
• Strong oral & written communication skills
• Strong planning & organizing skills.
• Builds and improves processes and procedures.
• Remains calm in escalated customer interactions
• Manages a team and has strong interpersonal skills.
• Demonstrates strong problem-solving and analytical skills.
• Communicates effectively with customers and colleagues.

Job Description

• Health Check Reports- SD
• SPEEDI for Errors (to ensure the EDI is coming in correctly)
• Supervises customer service team.
• Creates customer process reports and procedures.
• Past Due Report
• On- time Delivery
• Sales Report
• All Intercompany sends EDI & Releases that must be checked/ matched.
• Month End Reports (Quality PCS Shipped by Customer)
• Setting up New Scheduling Agreements
• New Material Set Ups- Linking Customer & Part Number
• Creating New Customers in SAP
• Provide Customer Pricing to Sales Group to have Uploaded in SAP
• Follow Price Increase Process to ensure SAP is updated.
• Providing Customers with Proofs of Delivery/ Copies of Shipping Documents
• Respond to Customer Requests
• Manual Releases for Customers
• OEM Open Order Report/ Forecast Report

Nobel Automotive is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Experience:

• Microsoft Office: 3 years (Required)
• Sales: 3 years (Preferred)

Work Location: In person