Customer Retention Supervisor jobs in Grand Rapids, MI

Want to work for a growing employer where you can make an impact? We have a great opportunity for a Customer Service Supervisor.

Do you have a passion for supporting and developing team members, understanding and improving the customer service process and positively impacting customers’ experience? This may be a great opportunity for you.

You will have a variety of responsibilities including:

• Ensuring exceptional customer satisfaction through targeted Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Resolving all customer related issues in a timely manner, conducting thorough root cause analyses, and coordinating with customers and internal team members
• Utilizing multiple software systems daily to produce reports, analyze information and optimize processes
• Collaborating closely with scheduling, shipping, and shift supervision to uphold commitments in processing and delivering orders on time.
• Coordinating communication with team members, operation shift managers and company leadership
• Training, coaching and supporting team members

Our innovation and proven quality have enabled us to lead the electrical products industry in designing, engineering and manufacturing world-class, products. As the market leader we provide solutions to help our customers optimize their business and maintain long-term partnerships based on our superior quality and dependable performance.

What we need from you:
Support and develop a well-established team to ensure customer service levels are met

Track and manage all aspects of customer service data to ensure quality of follow-ups with strategic alignment

Ensure timely and accurate shipments, expedite internally, and communicate accurate ship dates to customer

Interface with customers and the internal team with a sales service orientation

Ability to understand and optimize shipping, and possess thorough knowledge of various carrier methods and options

Create a vision to take the team and service to the next level

Excellent written and verbal communication skills

To be a team player

Identify opportunities for improvements.

Work schedule: Onsite Monday through Friday 8am-5pm, Must be flexible and work with team to ensure operation needs are covered

To care about what you do, the company and team. Our company goal is to lead the way and our culture and environment need to support our team doing this.

To set priorities, follow-through on commitments, meet deadlines

Ability to easily adapt to changing priorities

Be a good communicator -written and verbal

Excellent time management skills

Willing to do what it takes for the team to be successful.

Requirements include:

· High School diploma or equivalent

· Associates or Bachelors’ Degree preferred

· Minimum of 3 years proven supervisory experience in sales or customer service in product/manufacturing environment

· ISO knowledge and experience helpful

· Ability to prioritize and manage multiple requests while maintaining a culture of accountability and execution

· Strong Microsoft Office and ERP/MRP software skills

· Prefer corrective action or quality system experience

· Prior experience with Salesforce helpful

What you can expect from us:
A safe place to work, it is our number 1 priority.

Great place to work, learn and develop.

We are growing and prefer to promote from within. You have opportunities to grow with us.

We believe in rewarding you. You are eligible for a profit-sharing bonus

You will be paid weekly.

We have an excellent 401k plan with matching $ to help you save money for your future.

We want to help you achieve your personal goals and have a great tuition plan that starts in one year.

We are a stable company and have been in business for over 100 years.

When measured against the best companies in West Michigan and Nation, we have been recognized as a Best and Brightest Employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Ability to Commute:

• Belding , MI 49088 (Required)

Ability to Relocate:

• Belding , MI 49088: Relocate before starting work (Required)

Work Location: In person